Associate Compliance Manager – Servicing
Upstart
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $109,200 - $151,000 per year
Job Level
JuniorMid-Level
About the role
- Coordinate with operations and product teams to design new controls and enhance existing controls.
- Work with business stakeholders to craft compliance guidance, procedures and job aids that comply with regulations and implemented policies.
- Partner with operations teams to drive efficiency, identify opportunities to improve processes, and build remediation plans where appropriate to resolve issues.
- Review third party vendor engagements for compliance with policies and procedures.
- Develop and deliver role based training to servicing teams.
- Monitor servicing activities for regulatory risks, develop Compliance KRIs, and report potential risks to senior management.
- Support organizational change management by acting as an internal project manager for the compliance team on strategic initiatives.
Requirements
- Experience: 5+ years of compliance, regulatory, or risk management experience in the financial services or fintech industry.
- Education: Bachelor’s degree or equivalent relevant work experience.
- Proven working knowledge of consumer protection regulations and applicable laws, including FDCPA, FCRA, ECOA, TILA, EFTA, GLBA, SCRA, and UDAAP and related State laws.
- Operational Expertise: Prior experience in operationalizing a compliance program, including developing monitoring and testing procedures, drafting policies/procedures, and managing remediation efforts.
- Experience supporting or maintaining components of a Compliance Management System (e.g., monitoring, documentation, training, issue remediation)
- Demonstrated ability to communicate complex compliance requirements clearly to cross-functional partners (e.g., Operations, Product, Engineering) and drive consensus on risk decisions.
- Strong organizational and project management skills with the ability to manage multiple competing priorities in a fast-paced, high-growth environment.
- Self-starter mentality with a strong sense of personal accountability and ownership with the ability to work well under pressure.
- Strong commitment to ethics and exercises good judgment.
- Adaptable and flexible to changing priorities and situations.
- Flexibility and willingness to learn and take on new evolving responsibilities.
- Ability to build strong cross-functional relationships and influence.
- CRCM, other Compliance Certifications, or JD are a plus.
Benefits
- Competitive Compensation (base + bonus & equity)
- Comprehensive medical, dental, and vision coverage with Health Savings Account contributions from Upstart
- 401(k) with 100% company match up to $4,500 and immediate vesting and after-tax savings
- Employee Stock Purchase Plan (ESPP)
- Life and disability insurance
- Generous holiday, vacation, sick and safety leave
- Supportive parental, family care, and military leave programs
- Annual wellness, technology & ergonomic reimbursement programs
- Social activities including team events and onsites, all-company updates, employee resource groups (ERGs), and other interest groups such as book clubs, fitness, investing, and volunteering
- Catered lunches + snacks & drinks when working in offices
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
compliance managementregulatory risk managementmonitoring procedurestesting procedurespolicy draftingremediation effortstraining developmentcompliance guidanceoperationalizing compliance programsconsumer protection regulations
Soft skills
communicationorganizational skillsproject managementself-starter mentalitypersonal accountabilityadaptabilityflexibilityrelationship buildinginfluenceconsensus driving
Certifications
CRCMCompliance CertificationsJD