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Customer Support Associate
Upstart 13Customer Support Associate handling customer inquiries for a fast-moving AI product. Joining a collaborative team to troubleshoot and resolve issues during US business hours.
Posted 7/31/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $12,000 - $18,000 per yearWebsite
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong problem-solving abilities by diagnosing and troubleshooting product issues independently while maintaining excellent communication with customers and cross-functional teams. Adapts quickly to product changes and upholds high standards of support quality.
Highest-signal resume keywords
Excellent Written And Spoken EnglishStrong Communication SkillsAbility To Debug And Diagnose IssuesCollaborative Working StyleComfort Working With Technology
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
Positive Approach To CustomersPatient Customer InteractionEnergetic And Engaging Presence
Industry Keywords
Customer SupportProduct ManagementTechnical SupportCustomer SuccessBug Ticket Coordination
About the role
Key responsibilities & impact- Serve as a front-line point of contact for customers, handling incoming tickets and joining customer calls
- Diagnose and troubleshoot product issues independently, including when engineering support is not immediately available
- Coordinate bug tickets with the engineering team, including joining calls with engineers to understand and scope issues
- Manage product tickets and work closely with the product team
- Work closely with the customer support manager and customer success manager as part of a small, highly collaborative support and success function
- Keep current with a rapidly evolving product — new features, changes, and removals — and apply that knowledge in customer conversations
- Handle frustrated or blocked customers positively, leaving them feeling comfortable and supported
- Uphold the team's existing standard of support quality
Requirements
What you’ll need- Excellent written and spoken English
- Strong communication skills with an energetic, engaging presence on customer calls
- Comfort working with technology and the ability to pick up technical concepts quickly
- Ability to debug and diagnose issues independently without relying on an engineer being available
- Ability to work at pace in an environment where the product changes rapidly
- A positive, patient approach to customers who are frustrated or struggling
- A collaborative working style across support, customer success, engineering, and product
Benefits
Comp & perks- 🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Upstart 13 Website LinkedIn All Job Openings 51 - 200 employees 💼 Consulting Consulting Upstart 13 is a software development company dedicated to delivering on the promise of outsourcing. With a focus on creating strategic value for clients building software products, their teams engage deeply with client needs and objectives. They offer a spectrum of services including outsourcing, software engineering, software development, quality assurance, consulting, and digital transformation, operating both offshore and onshore. Located in Colombia and Brazil, Upstart 13 excels in assembling the right teams to drive execution towards successful client and product outcomes. Customer Support Associate Job not on LinkedIn 🔥 25 minutes ago 🇺🇸 United States – Remote 💵 $12k - $18k / year ⏰ Full Time 🟢 Junior 🟡 Mid-level 💝 Customer Support 🚫👨🎓 No degree required Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
- Serve as a front-line point of contact for customers, handling incoming tickets and joining customer calls
- Diagnose and troubleshoot product issues independently, including when engineering support is not immediately available
- Coordinate bug tickets with the engineering team, including joining calls with engineers to understand and scope issues
- Manage product tickets and work closely with the product team
- Work closely with the customer support manager and customer success manager as part of a small, highly collaborative support and success function
- Keep current with a rapidly evolving product — new features, changes, and removals — and apply that knowledge in customer conversations
- Handle frustrated or blocked customers positively, leaving them feeling comfortable and supported
- Uphold the team's existing standard of support quality 🎯 Requirements
- Excellent written and spoken English
- Strong communication skills with an energetic, engaging presence on customer calls
- Comfort working with technology and the ability to pick up technical concepts quickly
- Ability to debug and diagnose issues independently without relying on an engineer being available
- Ability to work at pace in an environment where the product changes rapidly
- A positive, patient approach to customers who are frustrated or struggling
- A collaborative working style across support, customer success, engineering, and product Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Service Representative 🔥 29 minutes ago CVS Health 10,000+ employees 🏥 Healthcare ⚕️ Healthcare Insurance 🛒 Retail Website LinkedIn All Job Openings Customer Service Representative educating customers about healthcare benefits and resolving inquiries efficiently. Role demands empathy and adaptability while ensuring customer satisfaction through quality service. 🇺🇸 United States – Remote 💵 $18 / hour ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨🎓 No degree required Customer Service Representative 🔥 53 minutes ago Qureos 11 - 50 👥 HR Tech ☁️ SaaS 🤖 Artificial Intelligence Website LinkedIn All Job Openings Remote Customer Service Representative at Qureos Inc delivering exceptional customer experiences through timely support. Key responsibilities include resolving inquiries and processing service requests efficiently. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Live Chat Support Representative 🔥 53 minutes ago Qureos 11 - 50 👥 HR Tech ☁️ SaaS 🤖 Artificial Intelligence Website LinkedIn All Job Openings Remote Live Chat Support Representative providing support for healthcare services at Horizon NJ Health. Timely assistance through live chat for members with a focus on empathy and accuracy. 🇺🇸 United States – Remote 💵 $32 - $45 / hour ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Bilingual Customer Service Representative – Spanish-English 🔥 1 hour ago TTEC 10,000+ employees 💼 Consulting 🤝 B2B 🏢 Enterprise Website LinkedIn All Job Openings Bilingual Customer Service Representative supporting TTEC’s client services by resolving customer inquiries and providing exceptional support experience. This fully remote role requires strong Spanish-English communication skills. 🇺🇸 United States – Remote 💵 $13 - $17 / hour 💰 $1.5G Post-IPO Debt - TTEC on 2021-11 ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨🎓 No degree required 🦅 H1B Visa Sponsor 🗣️🇪🇸 Spanish Required Bilingual Customer Service – Spanish-English 🔥 1 hour ago TTEC 10,000+ employees 💼 Consulting 🤝 B2B 🏢 Enterprise Website LinkedIn All Job Openings Bilingual Customer Service Representative providing support to US residents during emergencies via voice, email, and chat. Required to assist with various customer inquiries and issues in a remote setting. 🇺🇸 United States – Remote 💵 $17 / hour 💰 $1.5G Post-IPO Debt - TTEC on 2021-11 ⏰ Full Time 🟢 Junior 💝 Customer Support 🚫👨🎓 No degree required 🦅 H1B Visa Sponsor 🗣️🇪🇸 Spanish Required View More Customer Support Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course Remote Job Search MasterClass AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs