Associate Analyst, Cyber Threat Intelligence
Xibo Open Source Digital Signage
Firewalls
Commission Experience Analyst
Upstack Studio
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $75,000 per year
Job Level
Mid-LevelSenior
Tech Stack
CloudIoTTableau
About the role
- Validate and standardize incoming commission reports.
- Import commission data into internal systems such as RPM and Salesforce.
- Review and analyze commission data to ensure accuracy, identify variances, dropped accounts, and discrepancies.
- Synthesize data from multiple sources to validate commission outcomes.
- Navigate and negotiate challenging conversations around commission issues.
- Manage disputes with suppliers and TSDs through to resolution.
- Provide excellent customer service and conflict resolution to advisors, suppliers, and internal stakeholders.
- Oversee and manage collection efforts.
- Collaborate daily with suppliers to ensure timely receipt of commissions.
- Build and maintain strong working relationships with Advisors, TSDs, and Suppliers.
- Serve as a resource to answer commission-related inquiries and ensure a positive advisor experience.
- Partner with internal teams across departments to leverage resources in support of advisor needs.
- Share insights from commission data to support operational and business decisions.
- Assist in creating and implementing new processes to drive efficiency and accuracy.
- Identify opportunities to automate or streamline manual tasks.
- Meet and exceed deadlines consistently.
- Perform other assigned duties as needed.
Requirements
- TSD Experience – Required; direct experience working with Technology Services Distributors (TSDs).
- Telecom Industry Knowledge – Required; strong understanding of telecom services, suppliers, and commission structures.
- Microsoft Office Proficiency – Strong proficiency required, particularly in Excel (e.g., formulas, pivot tables, data management).
- Salesforce Experience – Preferred; experience managing data and workflows in Salesforce is a plus.
- Tableau Experience – Preferred but not required.
- Macro Experience – Preferred but not required.
- Fast-Paced Environment Adaptability – Demonstrated success working in a high-growth, fast-moving technology organization.
- Data Analysis Skills – Strong analytical abilities with high attention to detail.
- Customer Service Orientation – Proven ability to support and communicate effectively with both Advisors and internal teams.
- Process Automation – History of identifying and automating manual processes is a strong plus.
- Self-Motivation & Independence – Highly self-driven, capable of managing tasks with minimal supervision and meeting tight deadlines.
