Knowledge Systems Architect

Upside

Knowledge Systems Architect building infrastructure for AI adoption in a hybrid work environment at Upside. Collaborating with teams across the company to enhance documentation and knowledge management.

Posted 4/27/2026full-timeAustin • District of Columbia, Illinois, New York, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $153,000 - $165,000 per yearWebsite

About the role

Key responsibilities & impact

Own Confluence and Glean as the primary business administrator for both platforms; maintain governance models and usage standards
Maintain documentation standards, style guidance, and structural templates (as system assets, not as a writer)
Define and manage lifecycle rules: what gets refreshed, archived, and retired — and when
Run content health audits on a defined cadence and surface insights to leadership and team owners
Serve as the internal expert on when and how AI can be safely used in documentation workflows — and maintain those guardrails as AI tooling evolves
Manage knowledge infrastructure transitions (new team spaces, ownership migrations, tool changes)

Requirements

What you’ll need

Deep experience in knowledge management, information architecture, or technical writing with a strong systems orientation you think in infrastructure, not documents
Demonstrated ability to design and implement governance frameworks, not just follow them
Hands-on experience with Confluence and/or Glean (or equivalent enterprise knowledge and search platforms)
Comfort working across data, analytics, and tooling to instrument and measure knowledge health
A "first-hire" mindset you thrive as a strategist, operator, and change agent. This is not a large team with an existing playbook.
Strong written communication; you may not write the content but you'll define what good looks like
Experience with AI-assisted documentation workflows or LLM-based content tooling

Benefits

Comp & perks

Medical, dental, and vision coverage starting on Day 1
Equity (ISOs)
401(k) program
Family planning programs + paid parental leave
Physical fitness and wellness memberships
Emotional and mental health support programs
Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break
Flexible work environment
Lunch reimbursement for in-office employees
Employee Resource Groups
Learning and Development stipend
Transparent culture
Amazing mission!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

knowledge managementinformation architecturetechnical writinggovernance frameworksdata analyticsAI-assisted documentation workflowsLLM-based content tooling

Soft Skills

strategic thinkingoperational skillschange managementwritten communication