Support the administration, configuration, and ongoing optimization of Upside’s GTM Technology Stack (Salesforce, Conga, DocuSign, Outreach, Etc.), ensuring platform reliability, performance, and data integrity.
Deliver production support by troubleshooting, prioritizing, and resolving issues raised by end users and integrated systems, with a focus on root-cause resolution.
Support program management for the Salesforce domain, including roadmap definition, backlog grooming, prioritization, and delivery planning in partnership with business partners.
Partner with stakeholders to gather business requirements and translate them into scalable Salesforce solutions.
Document business requirements, solution designs, and system behavior to ensure clarity, alignment, and long-term maintainability.
Design and implement automation (including flows, validations, and AI-enabled capabilities) to improve efficiency, reduce manual work, and support scale.
Support AI automation initiatives by helping operationalize new Salesforce features and adjacent tools that enhance productivity and decision-making.
Proactively monitor Salesforce releases and broader ecosystem trends, ensuring Upside stays ahead of new functionality and practices
Partner with Enablement and Operations leaders to support training programs, develop user documentation, and reinforce consistent system usage.
Act as a thought partner on systems strategy, finding opportunities to improve data quality, governance, and cross-platform alignment.
Collaborate with external vendors and internal technical partners to support integrations, enhancements, and platform investments.

Requirements

4+ years of hands-on Salesforce administration experience in a complex, fast-paced environment (certifications preferred).
Deep understanding of Salesforce core functionality (Sales Cloud preferred), automation tools, and data model design.
Proven experience gathering business requirements and translating them into well-architected system solutions.
Strong production support mindset, with the ability to balance urgent issues against longer-term platform improvements.
Demonstrated ability to operate independently, prioritize competing demands, and exercise good judgment
Strong communication and collaboration skills, with the ability to influence without authority and partner across functions.

Benefits

Medical, dental, and vision coverage starting on Day 1
Equity (ISOs)
401(k) program
Family planning programs + paid parental leave
Physical fitness and wellness memberships
Emotional and mental health support programs
Unlimited PTO + 10 paid federal holidays + our annual, week-long Winter Break
Flexible work environment
Lunch reimbursement for in-office employees
Employee Resource Groups
Learning and Development stipend
Transparent culture
Amazing mission!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

Salesforce administrationSales Cloudautomation toolsdata model designtroubleshootingroot-cause resolutionsolution designAI-enabled capabilitiesproduction supportbacklog grooming

Soft skills

communicationcollaborationprioritizationindependent operationgood judgmentinfluence without authoritystakeholder partnershipproblem-solvingdocumentationthought partnership

Certifications

Salesforce certifications