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About the role
Key responsibilities & impact- Conducts customer calls to model sales techniques and shares sales/negotiation expertise with team members.
- Shares complex experiences with operations teams to provide awareness on recurring customer issues.
- Collaborates with cross-functional committees (e.g., claims, damage reduction, etc.) to provide subject matter expertise.
- Manages resources and people processes (e.g., My Talent Center, career development, training, staffing, etc.) to ensure day-to-day administration of processes and formal procedures.
- Participates in establishing departmental budget to ensure guidelines are realistic and achievable.
- Considers industry and financial trends when making account decisions.
- Reviews and coaches team members on overall revenue results compared to plan.
- Provides consultative selling techniques, negotiation skills, and positioning solutions
- Conducts customer analysis to identify customer facts and trends and collects standard research data about current and prospective customers.
- Helps define and create specific documented account strategies, evaluates key financial indicators, and leverages sales and service resources to meet basic customer needs.
- Builds and maintains relationships throughout a customer organization.
Requirements
What you’ll need- Bachelor's degree or International equivalent - Required
- Meets local age and operations requirements to operate a vehicle
- Willing to travel
- Microsoft Office skills
- Availability to work flexible shift hours and provides own vehicle for business.
- Demonstrates a familiarity with both UPS’s and competitors’ core service offerings
- Demonstrates negotiation techniques
- Demonstrates a detailed understanding of supply chain concepts and able to recommend solutions to issues
- Previous supervisory experience – Preferred
Benefits
Comp & perks- Additional Information for Internal Candidates: This job is a grade 06C
- UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
sales techniquesnegotiation skillscustomer analysisaccount strategiesfinancial indicatorssupply chain conceptsbudget managementresource managementcoachingconsultative selling
Soft Skills
collaborationrelationship buildingcommunicationcoachingflexibilityproblem-solvingleadershipcustomer serviceadaptabilityteamwork
Certifications
Bachelor's degree