Customer Success Manager

UPS

Customer Success Manager overseeing and nurturing relationships with large customers at UPS. Proactively addressing challenges and driving customer satisfaction and retention.

Posted 5/15/2026full-timeSan Jose • California • 🇺🇸 United StatesMid-LevelSenior💰 $105,540 - $184,740 per yearWebsite

About the role

Key responsibilities & impact

Serve as the primary point of contact and advocate for assigned accounts
Coordinate with sales, support teams, UPS operations, and Care & Service Control to deliver supply chain solutions and resolve critical issues
Proactively engage existing customers to identify and mitigate risks to ensure customer satisfaction and retention and prevent churn
Conduct frequent business reviews, either in-person or virtually, to provide insights and recommendations to enhance customer experience
Analyze customer mix and performance metrics to support balanced retention efforts

Requirements

What you’ll need

5 or more years in customer success, account management, or other customer-facing roles
Strong relationship management and interpersonal skills
Exceptional communication and negotiation skills
Extensive experience in customer relationship management and customer success metrics
Proven track record of managing large, high-value accounts with high customer satisfaction or customer experience feedback
Bachelor’s degree in business, marketing, or a related field (preferred)

Benefits

Comp & perks

Medical/prescription drug coverage
Dental & Vision Benefits
Flexible Spending Account
Health Savings Account
Dependent Care Flexible Spending Account
Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
Disability Income Protection Plan
Employee Assistance Program
Educational Assistance Program
401(k) retirement program
Vacation
Paid Holidays and Personal time
Paid Sick/Family and Medical Leave time as required by law
Discounted Employee Stock Purchase Program

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

relationship managementinterpersonal skillscommunication skillsnegotiation skillscustomer satisfactioncustomer experiencerisk mitigationcustomer retention