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About the role
Key responsibilities & impact- Serve as the primary point of contact and advocate for designated accounts
- Coordinate with sales, support teams, UPS operations, and Care & Service Control to deliver supply chain solutions and resolve critical issues
- Proactively engage existing customers to identify and mitigate risks to ensure customer satisfaction and retention, and prevent churn
- Conduct frequent business reviews to provide insights and recommendations to enhance the customer experience
- Assess customers' business objectives, challenges, and success metrics to ensure UPS alignment to customer needs
- Develop and execute tailored success plans, driving adoption and maximizing ROI
- Create strategies for upselling / cross-selling opportunities to drive account growth
- Monitor customer mix and performance metrics to support balanced retention efforts
Requirements
What you’ll need- Demonstrated capability to manage high-value accounts with a customer-centric approach
- Exceptional problem-solving skills
- Some local travel required as needed
- Outstanding communication skills across various platforms
- 3-5 years in customer success, account management, or other customer-facing roles
- Proven ability to balance proactive customer engagement and process efficiency
- Growing expertise in medium/large customer relationship management
- Bachelor’s degree in business, marketing, or a related field (preferred)
Benefits
Comp & perks- Medical/prescription drug coverage
- Dental & Vision Benefits
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
- Disability Income Protection Plan
- Employee Assistance Program
- Educational Assistance Program
- 401(k) retirement program
- Vacation
- Paid Holidays and Personal time
- Paid Sick/Family and Medical Leave time as required by law
- Discounted Employee Stock Purchase Program
ATS Keywords
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Soft Skills
customer-centric approachproblem-solvingcommunicationproactive customer engagementprocess efficiency