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About the role
Key responsibilities & impact- Supports franchisees within a designated territory throughout their franchise lifecycle
- Optimizes revenue by collaborating with franchisees to develop quarterly/annual business plans, including sales, marketing, financial goals, and action plans
- Conducts quarterly store evaluations to ensure compliance with brand standards and operational procedures
- Builds relationships, provides training, coaching, and communication to franchisees to enhance customer experience and drive growth
- Assists with franchise renewals, ownership transfers, relocations, new buildouts, remodels, store placements, merchandising and business transitions
- Plans convention style networking meetings to educate, set direction, foster engagement, and share best practices
- Provides franchisees with professional guidance on marketing, sales growth, pricing strategy, financial reporting, and operations to achieve their growth objectives
- Conducts regular evaluations and analysis to assess center and franchisee performance, identifying areas for continuous improvement
- Trains and coaches franchisees in using financial benchmarks, TUPSS resources, and tools to analyze and optimize business performance
- Acts as the main point of contact between TUPSS Solution + Support Campus, UPS, vendors, area franchisees, and franchisees, addressing concerns and questions and ensuring timely support and follow-up
- Identifies and addresses operational and financial issues impacting franchisee success
- Ensures franchisee adherence to policies, procedures, and brand standards
- Maintains regular communication to monitor progress and ensure timely completion of training requirements and creates a compelling vision that drives adoption and gains buy-in
- Supports TUPSS franchisees and works with TUPSS Solution + Support Campus to manage timelines for ownership transfers, relocations, new store buildouts, remodels, and franchise renewals
- Plans and conducts regular convention style network meetings, coordinating with regional teams and vendors
- Utilizes and shares best practices for operational improvements, training, merchandising, local marketing, prospecting, and overall franchise management to increase revenue and profit
- Develops professional skills through company and industry-related resources, including on-site training, bi-annual conventions, regional meetings, industry association events, and sponsored training opportunities
Requirements
What you’ll need- Bachelor’s degree in business, management, or a related field
- 5+ years of experience in Restaurant or Retail Operations, Franchising, Business Consulting, or a related field
- Encourages participation and open communication, achieves consensus, when necessary, keeps participants engaged and focused, identifies conflicts, and provides constructive feedback
- Understands franchise structures and relationships, franchise products and services, and their impact on corporate profitability
- Comprehends royalty streams from Franchisee to Area Franchisee to Franchisor
- Demonstrates effective conflict resolution and problem-solving skills
- Maintains and applies a broad understanding of financial management principles
- Exhibits excellent verbal and written communication skills
- Effectively and confidently uses digital tools and technologies to efficiently analyze, manage and share data
- Willing and able to travel as required
- Operates independently with minimal supervision
- Displays dedication to ongoing learning and enhancing knowledge and expertise
- Demonstrates strong time management skills, establishes project goals and objectives, meets deadlines, and ensures quality expectations
- Capable of managing multiple projects simultaneously
Benefits
Comp & perks- Medical/prescription drug coverage
- Dental coverage
- Vision coverage
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
- Disability Income Protection Plan
- Employee Assistance Program
- 401(k) retirement program
- Vacation
- Paid Holidays and Personal time
- Paid Sick and Family and Medical Leave time as required by law
- Discounted Employee Stock Purchase Program
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
financial managementbusiness planningsales growthmarketing strategyoperational compliancefranchise managementperformance evaluationconflict resolutionproblem-solvingproject management
Soft Skills
communicationcoachingrelationship buildingengagementconstructive feedbacktime managementindependent operationdedication to learningopen communicationconsensus building
Certifications
Bachelor’s degree in businessBachelor’s degree in management