Operations Manager

UPS

. Oversees a geographic area of franchised locations, leading a team of Franchise Consultants (FCs) to optimize revenue and profit through business plan execution and franchisee support .

Posted 5/1/2026full-timeOrange County • California • 🇺🇸 United StatesMid-LevelSenior💰 $88,920 - $144,480 per yearWebsite

About the role

Key responsibilities & impact

Oversees a geographic area of franchised locations, leading a team of Franchise Consultants (FCs) to optimize revenue and profit through business plan execution and franchisee support
Coaches, trains, and develops the Franchise Consultant (FC) team to enhance their skills and performance
Interviews, hires, and trains new FCs, ensuring they understand company policies and are equipped to succeed
Conducts regular performance reviews to ensure alignment with Region/Network initiatives and goals
Performs On-Job Supervision (OJS) for quarterly center evaluations, ensuring consistency, accuracy, and compliance with requirements
Supports FCs in identifying and addressing operational and financial issues impacting franchisee success, ensures adherence to policies, procedures, and brand standards
Maintains regular communication with FCs, Area Franchisees, and the Solution + Support Campus to ensure timely follow-up and program adoption
Clearly defines and communicates strategies for deploying initiatives while creating a compelling vision driving team buy-in
Builds positive relationships with internal and external stakeholders, franchisees, and Area Franchisees through proactive communication and partnership
Develops and shares best practices in operational improvements, training, merchandising, local marketing, prospecting, and franchise management to enhance revenue and profit
Identifies market-specific revenue opportunities and implements strategies to achieve revenue growth
Mobilizes resources and collaborates with business partners to creatively solve problems/drive market priorities
Trains and coaches FCs in using financial benchmarks, TUPSS resources, and tools to analyze and improve business performance
Supports FCs and collaborates with TUPSS Solution + Support Campus to manage timely execution of project timelines for ownership transfers, relocations, new store buildouts, remodels, and franchise renewals
Oversees the creation and execution of convention style regular network meetings to educate, set direction, and share best practices across the area
Develops professional skills through company and industry-related resources, including on-site training, bi-annual conventions, regional meetings, industry association events, and sponsored training opportunities

Requirements

What you’ll need

Bachelor’s degree in business, management, or a related field
5-10 years of experience in Restaurant or Retail Operations or related leadership role, managing both people and processes
Initiates tasks with a strong drive to achieve goals, paying close attention to details for accuracy and thoroughness
Acts independently and maintains focus on objectives
Delivers measurable outcomes through effective management
Interprets financial data to make informed decisions, develops and implements successful plans, and executes tasks efficiently
Exhibits excellent executive level verbal and written communication skills
Works effectively with others to achieve common goals
Builds strong relationships, encourages teamwork, and leverages diverse perspectives to enhance outcomes
Demonstrates strong team management through performance management
Has a broad understanding of franchise organization structures and relationships; understands franchise products and services and how they relate to corporate profitability; understands royalty streams (from Franchise to Area Franchisee to Franchisor)
Effectively and confidently uses digital tools and technologies to efficiently analyze, manage and share data
Effectively identifies and resolves disputes in a constructive manner
Utilizes problem-solving abilities to identify issues, develop solutions, and implement strategies that enhance performance
Displays dedication to ongoing learning and enhancing knowledge and expertise
Demonstrates excellent time management skills by setting clear project goals and objectives, meeting deadlines, and ensuring high-quality execution
Skilled at managing multiple projects efficiently and simultaneously, with a strong emphasis on prioritization to ensure that the most critical tasks are addressed first
Willing and able to travel as required

Benefits

Comp & perks

Medical/prescription drug coverage
Dental coverage
Vision coverage
Flexible Spending Account
Health Savings Account
Dependent Care Flexible Spending Account
Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
Disability Income Protection Plan
Employee Assistance Program
401(k) retirement program
Vacation
Paid Holidays and Personal time
Paid Sick and Family and Medical Leave time as required by law
Discounted Employee Stock Purchase Program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

financial analysisperformance managementbusiness plan executionfranchise managementoperational improvementsrevenue growth strategiesproject managementtraining and developmentmerchandisinglocal marketing

Soft Skills

team managementcommunication skillsproblem-solvingrelationship buildingattention to detailindependencegoal orientationtime managementcollaborationadaptability

Certifications

Bachelor’s degree in businessBachelor’s degree in managementrelated field certification