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About the role
Key responsibilities & impact- Supports customer accounts across all tiers
- Analyzes and responds to customer requests, resolves issues, conducts research
- Prepares reports and identifies account penetration opportunities
- Advises on customer setups, provides service failure recovery management
- Keeps customers informed of new products, service enhancements, and order entry changes
- Collaborates with operations to resolve and escalate service failures
- Determines root causes of service failures to ensure resolution and decrease reoccurrences
Requirements
What you’ll need- Applies UPS policies and procedures to situations and operations
- Understands features and business applications of UPS services, products and customer-facing technology offerings/solutions
- Applies supply chain and logistics knowledge as it relates to manufacturing and distributing products
- Generates standard and customized reports and information queries; accesses appropriate databases; interprets and clarifies data
- Identifies customer problems; uses appropriate internal resources to resolve complex customer issues
- Synthesizes, combines and integrates information and data to form conclusions and make sound decisions/recommendations
- Experience using Microsoft Office products or equivalent software
- Freight Forwarding, Distribution, Customs Brokerage and/or Transportation experience – Preferred
- Bachelor's degree – Preferred
Benefits
Comp & perks- Employee Type: Permanent
- Flexible work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisreport generationcustomer issue resolutionsupply chain knowledgelogistics knowledgeinformation synthesisdata interpretationMicrosoft Office
Soft Skills
customer serviceproblem solvingcommunicationcollaborationdecision making