UPS

Customer Success Supervisor

UPS

full-time

Posted on:

Location Type: Office

Location: Ontario • California • United States

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Salary

💰 $70,260 - $123,000 per year

About the role

  • Manage a high volume of smaller customers
  • Focus on driving customer satisfaction and retention at scale
  • Leverage dashboards and reporting to support clients effectively
  • Engage existing customers to enhance value and prevent churn
  • Conduct periodic, mostly virtual customer check-ins and performance reviews
  • Identify low-touch upsell opportunities and guide customers to resources for additional value
  • Develop strategies for upselling / cross-selling opportunities to drive account growth
  • Drive product adoption and educate customers on products and services
  • Monitor customer health metrics to measure satisfaction and prevent churn
  • Update UPS DRIVE with retention data, planning next steps for churn prevention / growth

Requirements

  • 0–4 years in customer success, support, or related customer-facing roles
  • SMB account management experience
  • Ability to manage multiple customer engagements through strong organizational skills
  • Data-driven mindset
  • Excellent written communication skills
  • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Benefits
  • Medical/prescription drug coverage
  • Dental & Vision Benefits
  • Flexible Spending Account
  • Health Savings Account
  • Dependent Care Flexible Spending Account
  • Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
  • Disability Income Protection Plan
  • Employee Assistance Program
  • Educational Assistance Program
  • 401(k) retirement program
  • Vacation
  • Paid Holidays and Personal time
  • Paid Sick/Family and Medical Leave time as required by law
  • Discounted Employee Stock Purchase Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer satisfactioncustomer retentionorganizational skillswritten communicationdata-driven mindset