Customer Success Manager
UPS
full-time
Posted on:
Location Type: Office
Location: Illinois • Iowa • United States
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About the role
- Serve as the primary point of contact and advocate for assigned accounts
- Handle routine customer inquiries with standardized solutions, escalating complex issues as needed
- Coordinate with sales, support teams, UPS operations, and Care & Service Control to deliver supply chain solutions and resolve critical issues
- Conduct frequent business reviews, either in-person or virtually, to provide insights and recommendations to enhance customer experience
- Develop and execute tailored success plans, driving adoption and maximizing ROI
- Create strategies for upselling / cross-selling opportunities to drive account growth
- Assess the customers’ business objectives, challenges, and success metrics to ensure UPS alignment to customer needs
Requirements
- Strong relationship management and interpersonal skills
- Exceptional communication and negotiation skills
- Extensive experience in customer relationship management and customer success metrics
- Proven track record of managing large, high-value accounts with high customer satisfaction or customer experience feedback
- Bachelor’s degree in business, marketing, or a related field (preferred)
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
relationship managementinterpersonal skillscommunication skillsnegotiation skillscustomer relationship managementcustomer success metricsaccount managementcustomer satisfactioncustomer experience feedback
Certifications
Bachelor’s degree in businessBachelor’s degree in marketingBachelor’s degree in a related field