UPS

Senior Customer Success Supervisor

UPS

full-time

Posted on:

Location Type: Remote

Location: California • United States

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Job Level

Senior

About the role

  • As a Customer Success Supervisor, you will be responsible for cultivating strong relationships with our clients, ensuring their ongoing satisfaction, and identifying opportunities for upselling and cross-selling.
  • Your role is pivotal in driving customer loyalty and maximizing revenue from existing accounts.
  • Guide clients through the onboarding process, ensuring a smooth and positive experience.
  • Collaborate with cross-functional teams to ensure the successful implementation of our solutions.
  • Establish and maintain strong relationships with key stakeholders.
  • Conduct regular check-ins to understand clients' evolving needs and challenges.
  • Develop and implement strategies to increase customer retention rates.
  • Proactively address potential issues and resolve customer concerns promptly.
  • Identify opportunities to upsell additional products or services based on client needs.
  • Collaborate with the sales team to explore cross-selling possibilities.
  • Cultivate customer advocates by identifying satisfied clients willing to provide testimonials or participate in case studies.
  • Collect and analyze customer feedback to identify areas for improvement.
  • Work with product development teams to relay customer feedback for continuous product enhancements.

Requirements

  • Proven experience in customer success or account management, preferably in a B2B environment.
  • Strong understanding of logistics and the ability to effectively communicate the value of our solutions.
  • Excellent interpersonal and communication skills.
  • Proactive problem-solving ability and a customer-centric mindset.
  • Proficiency in Microsoft Office Suite, including Word, Excel, Access, and Outlook.
  • Global engagement and management experience preferred, with the ability to effectively navigate time zone differences and cultural nuances across internal and external stakeholders.
  • Customer-facing experience preferred, with strong communication and relationship-building skills.
  • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
  • Employer will not sponsor a visa for this or future positions.
Benefits
  • Employee Type: Permanent
  • UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementupsellingcross-sellingcustomer retentioncustomer feedback analysisMicrosoft Office Suitelogistics
Soft Skills
interpersonal skillscommunication skillsproactive problem-solvingcustomer-centric mindsetrelationship-building