UPS

Customs Brokerage Compliance Manager

UPS

full-time

Posted on:

Location Type: Remote

Location: South Carolina • United States

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Salary

💰 $97,320 - $180,300 per year

About the role

  • Ensure end‑to‑end regulatory compliance across UPS Customs Brokerage operations.
  • Support internal stakeholders and external customers on customs and trade compliance matters.
  • Research, evaluate, and interpret complex U.S. Customs and Border Protection (CBP) regulations and Participating Government Agency (PGA) requirements.
  • Proactively communicate compliance guidance to brokerage leadership, operations teams, and customers.
  • Conduct, lead, and coordinate compliance audits, including entry accuracy reviews and process assessments.
  • Develop and oversee corrective action plans to address compliance gaps.
  • Partner with brokerage operations to identify, mitigate, and prevent compliance risks.
  • Ensure consistent application of compliant procedures across all modes and operational locations.
  • Monitor and analyze legislative and regulatory changes to identify emerging risks and opportunities.
  • Provide timely, practical responses to compliance inquiries from customers, operations, legal teams, and government authorities.
  • Serve as a subject matter expert on customs brokerage compliance issues.
  • Act as a trusted compliance advisor for customers, providing guidance on classification, valuation, admissibility, FTAs, and recordkeeping to ensure compliant and efficient clearance.
  • Support customer onboarding, audits, escalations, and regulatory inquiries.
  • Assist customers in navigating complex regulatory requirements while minimizing supply chain risk and disruption.
  • Serve as a liaison with CBP, PGAs, and internal government relations partners on audits, enforcement actions, and policy interpretation.
  • Actively participate in industry associations, working groups, and trade forums.
  • Represent UPS interests and stay informed of evolving regulatory and enforcement trends.
  • Develop, maintain, and issue work instructions, standard operating procedures (SOPs), and compliance guidelines.
  • Create and deliver training materials to support consistent, timely, and compliant brokerage operations.
  • Promote a culture of compliance awareness and continuous improvement across the organization.

Requirements

  • 5+ years of experience in Customs Brokerage or Import Compliance - Required
  • Candidate must be a US Licensed Customs Broker - Required
  • Requires high communication skills
  • Bachelor's degree in international business, Logistics, Supply Chain, Business Administration, or a related field - Preferred
Benefits
  • Medical/prescription drug coverage
  • Dental coverage
  • Vision coverage
  • Flexible Spending Account
  • Health Savings Account
  • Dependent Care Flexible Spending Account
  • Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
  • Disability Income Protection Plan
  • Employee Assistance Program
  • 401(k) retirement program
  • Vacation
  • Paid Holidays and Personal time
  • Paid Sick and Family and Medical Leave time as required by law
  • Discounted Employee Stock Purchase Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
regulatory compliancecustoms brokerageimport compliancecompliance auditscorrective action plansprocess assessmentsclassificationvaluationadmissibilityrecordkeeping
Soft Skills
communicationleadershiporganizationaladvisorycollaborationproblem-solvingtrainingnegotiationanalyticalproactive
Certifications
US Licensed Customs Broker