UPS

Customer Success Supervisor

UPS

full-time

Posted on:

Location Type: Office

Location: Dover • Maine • New Hampshire • United States

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About the role

  • Manage a high volume of smaller customers.
  • Focus on driving customer satisfaction and retention at scale.
  • Leverage dashboards and reporting to support clients effectively.
  • Serve as the primary point of contact and advocate for assigned accounts.
  • Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.
  • Proactively engage existing customers to enhance value and prevent churn.
  • Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.
  • Identify low-touch upsell opportunities and guide customers to resources for additional value.
  • Develop strategies for upselling/cross-selling opportunities to drive account growth.
  • Drive product adoption and educate customers on products and services.

Requirements

  • 0–4 years in customer success, support, or related customer-facing roles.
  • SMB account management experience.
  • Ability to manage multiple customer engagements through strong organizational skills.
  • Data-driven mindset.
  • Excellent written communication skills.
  • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Benefits
  • Employee Type: Permanent
  • UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
  • UPS is an equal opportunity employer.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer satisfactioncustomer retentionorganizational skillswritten communicationdata-driven mindset