Intermediate Collections Associate
UPS
full-time
Posted on:
Location Type: Hybrid
Location: Addison • Illinois • United States
Visit company websiteExplore more
Salary
💰 $22 - $35 per hour
About the role
- Provides excellent customer service.
- Responds to customer inquiries within required service level agreement.
- Identifies, prioritizes, and resolves complex issues delaying payment.
- Develops, creates, and analyzes collection and accounts receivable reports.
- Updates customer and other stakeholder information using various software programs.
- Monitors and maintains assigned customer accounts.
- Submits recommendations to write-off account balances.
Requirements
- Bachelor’s Degree or International equivalent - Preferred
- Bachelor’s Degree or International equivalent in Business or related field - Preferred
- Proficiency in the use of Microsoft Office products
- Prior Collections experience
- Strong organizational and prioritization skills
- Basic negotiation skills
- Experience handling objections and gaining commitment - Preferred
Benefits
- Medical/prescription drug coverage
- Dental coverage
- Vision coverage
- Flexible Spending Account
- Health Savings Account
- Dependent Care Flexible Spending Account
- Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
- Disability Income Protection Plan
- Employee Assistance Program
- 401(k) retirement program
- Vacation
- Paid Holidays and Personal time
- Paid Sick and Family and Medical Leave time as required by law
- Discounted Employee Stock Purchase Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
collections experienceaccounts receivablereport analysiscustomer account management
Soft Skills
customer serviceorganizational skillsprioritization skillsnegotiation skillsobjection handlingcommitment gaining
Certifications
Bachelor’s DegreeInternational equivalent