UPS

Customer Success Supervisor

UPS

full-time

Posted on:

Location Type: Office

Location: Waukegan • Illinois • United States

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Salary

💰 $64,680 - $113,220 per year

Job Level

Junior

About the role

  • Serve as the primary point of contact and advocate for assigned accounts.
  • Handle routine customer inquiries with standardized solutions while escalating complex issues as needed.
  • Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
  • Proactively engage existing customers to enhance value and prevent churn.
  • Conduct periodic, mostly virtual customer check-ins and performance reviews to assess satisfaction and identify improvement areas.
  • Identify low-touch upsell opportunities and guide customers to resources for additional value.
  • Develop strategies for upselling / cross-selling opportunities to drive account growth.
  • Drive product adoption and educate customers on products and services.
  • Manage a large portfolio of lower-tier accounts with a focus on efficiency and scalability.
  • Monitor customer health metrics to measure satisfaction and prevent churn.
  • Update CRM with retention data, planning next steps for churn prevention/growth.

Requirements

  • 1–4 years in customer success, support, or related customer-facing roles
  • SMB account management experience
  • Ability to manage multiple customer engagements through strong organizational skills
  • Data-driven mindset
  • Excellent written communication skills.
  • Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Benefits
  • Medical/prescription drug coverage
  • Dental & Vision Benefits
  • Flexible Spending Account
  • Health Savings Account
  • Dependent Care Flexible Spending Account
  • Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
  • Disability Income Protection Plan
  • Employee Assistance Program
  • Educational Assistance Program
  • 401(k) retirement program
  • Vacation
  • Paid Holidays and Personal time
  • Paid Sick/Family and Medical Leave time as required by law
  • Discounted Employee Stock Purchase Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
customer advocacyorganizational skillswritten communicationdata-driven mindset