Senior Quality Assurance Manager
UPS
full-time
Posted on:
Location Type: Office
Location: Milan • 🇮🇹 Italy
Visit company websiteJob Level
Senior
About the role
- Lead and oversee the Healthcare QA function across logistics operations in Italy.
- Act as the country-level owner of the healthcare quality program, ensuring consistent application of standards and regulatory compliance.
- Manage internal group consultations, training, investigations, and problem solving related to healthcare quality issues to ensure compliance with applicable rules and regulations.
- Oversee the development and revision of Standard Operating Procedures (SOPs) and work instructions, ensuring agency regulations are incorporated and proper procedures are followed by IT, Operations, and Order-to-Cash personnel across geographic locations.
- Directly manage and develop the QA team.
- Ensure that client product types and service requirements are correctly identified to determine applicable regulations.
- Manage the information gathering, scheduling, preparation, and distribution of reports in support of internal and client audits.
Requirements
- Mandatory experience in the logistics sector
- Extensive background in Quality Assurance within healthcare, pharmaceutical, medical device, or healthcare logistics organizations
- Proven experience managing large teams
- Strong knowledge of healthcare quality systems, regulatory inspections, and validation processes
- Excellent leadership, communication, and stakeholder management skills
- Fluent English and Italian (written and spoken).
Benefits
- Employee Type: Permanent
- UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Quality Assuranceregulatory complianceStandard Operating Proceduresvalidation processeslogistics operationshealthcare quality systems
Soft skills
leadershipcommunicationstakeholder managementproblem solving