Vice President, Strategic Accounts
UPS
full-time
Posted on:
Location Type: Office
Location: Pleasantdale • Illinois • 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Serve as the senior executive liaison to key enterprise accounts, developing multi-level stakeholder relationships including C-suite and board-level executives.
- Facilitate strategic executive business reviews and ongoing alignment conversations to reinforce long-term value.
- Act as a strategic advisor to the customer, identifying new opportunities to support their growth and transformation agenda.
- Build and manage joint strategic plans aligned to customer goals, industry shifts, and mutual business value.
- Lead co-innovation, product alignment, and go-to-market collaboration initiatives where applicable.
- Expand the footprint of the partnership through upsell, renewal, and multi-year expansion planning.
- Partner with internal teams—Sales, Product, Customer Success, Marketing, and Support—to deliver on customer commitments and ensure a unified customer experience.
- Drive internal accountability around service delivery, program milestones, and key success metrics.
- Anticipate risks and proactively manage escalations to protect the relationship and brand integrity.
- Define and track success metrics including customer satisfaction, NPS, renewal rates, and revenue contribution.
- Deliver executive-level reporting and insights to both internal leadership and the customer.
- Provide voice-of-customer insights to help shape the company’s product, service, and growth strategies.
- Establish and lead formal governance structures for each enterprise account (e.g., steering committees, quarterly reviews, executive sponsors).
- Ensure compliance with all contractual obligations, regulatory requirements, and service-level agreements.
Requirements
- 10+ years of experience in strategic account management, enterprise customer success, or partnership leadership roles.
- Proven success managing Fortune 100 or Fortune 500 customer relationships worth $50M+ in lifetime value.
- Exceptional executive presence with ability to build trust and influence at the highest levels.
- Demonstrated strength in cross-functional leadership and orchestration of global account teams.
- Strong business acumen and understanding of complex enterprise buying behaviors and business models.
- Bachelor’s degree required; MBA or equivalent advanced degree strongly preferred.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
strategic account managementcustomer successpartnership leadershipexecutive reportingsuccess metrics trackingrisk managementgo-to-market strategyupsell planningrenewal planningcompliance management
Soft skills
executive presencetrust buildinginfluencecross-functional leadershipbusiness acumenrelationship managementstrategic advisingcommunicationcollaborationproblem-solving
Certifications
Bachelor's degreeMBA