Customer Success Manager, AI-native CRM
UPROSPECT
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $2,500 - $3,000 per month
About the role
- Own end-to-end onboarding for new customers, ensuring a smooth transition from closed deal to go-live.
- Lead kickoff calls and align on goals, timelines, and success criteria.
- Configure the platform to match customer workflows and business needs.
- Guide data migration, integrations, and system setup.
- Manage multiple onboarding projects simultaneously.
- Build strong relationships with key stakeholders.
- Monitor product usage, engagement, and customer health.
- Proactively identify risks and prevent churn.
- Conduct regular check-ins and performance reviews.
- Identify expansion and upsell opportunities.
- Act as a trusted advisor and product expert.
Requirements
- 3+ years of experience in Customer Success, Implementation, Solutions, or RevOps within B2B SaaS.
- Strong experience in customer onboarding and CRM implementation.
- Experience working in early-stage startups (highly preferred).
- Hands-on experience using CRMs (e.g., Salesforce, HubSpot, or similar).
- Ability to manage multiple customer projects simultaneously.
- Strong communication skills with senior stakeholders.
- High level of ownership, autonomy, and problem-solving ability.
- Experience onboarding customers in CRM or SaaS platforms.
Benefits
- Remote work
- PTOs
- Weekends Off
- Growth opportunities
- Schedule flexibility
- USD Performance bonuses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer onboardingCRM implementationdata migrationsystem setupproject managementrisk identificationperformance reviewsupsellingB2B SaaS experiencecustomer health monitoring
Soft Skills
communication skillsrelationship buildingproblem-solvingownershipautonomystakeholder managementgoal alignmenttime managementproactive engagementtrust building