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Property Reservation Coordinator
UpowerProperty Reservation Coordinator managing property reservations and providing guest services for Girl Scouts of Western Washington. Ensuring accurate handling of reservation confirmations and maintaining database management.
About the role
Key responsibilities & impact- Maintains the property reservation database in partnership with the property reservation team
- Provides administrative, calendaring and helpdesk support for the property reservations system and team
- Helps coordinate property availability calendars for guest reservations
- Provides updated confirmation packets to guests within a timely manner
- Performs data entry tasks with a high level of accuracy
- Provides prompt, accurate answers to guest queries utilizing CRM – Salesforce
- Works closely with the Customer Care team to ensure guest satisfaction
- Serves as the first point of contact for inquiries providing the highest level of guest service
- Attends community and GSWW events to advertise property availability and usage
Requirements
What you’ll need- High School Diploma or equivalent
- One year of experience with a high volume of in-depth guest service calls
- One year of experience in a clerical or administrative support role
- One year of experience with a reservation or booking system
- One year of experience in sales, customer service, or a related guest-facing role
- Knowledge of Girl Scouts or other camp operations preferred
- Bilingual English/Spanish preferred
Benefits
Comp & perks- employer-paid options for medical, dental, life/AD&D for employees
- access to 403(b) retirement plan
- voluntary benefits including vision insurance and flexible spending accounts
- three weeks of vacation to start
- sick leave
- paid holidays
- paid time off for personal development and volunteerism
- nearly two weeks of paid leave for winter break
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Data EntryReservation System ManagementCRM - SalesforceClerical SupportGuest Service
Soft Skills
CommunicationProblem-SolvingTeam CollaborationCustomer Satisfaction Focus
Certifications
High School Diploma or Equivalent