UpMetrics

Manager

• Lead and develop the Education Services team within the Client Success department, initially managing a small team with plans for growth.
• Define and execute the Education Services strategy and roadmap, establishing this as a core function that drives client adoption and success.
• Personally deliver high-impact training sessions to clients through multiple formats including webinars, in-person group trainings, recorded video content, and other educational channels.
• Design, facilitate, and manage a comprehensive training curriculum for the entire client lifecycle, including managing the training calendar and serving as the primary resource for new client onboarding.
• Develop and deliver training content covering both impact measurement and management best practices as well as technical platform capabilities, including data analytics, visualization, and reporting.
• Collaborate with the Client Enablement Content Lead to adapt and refine core content into engaging training materials for various audiences and learning formats.
• Establish a continuous feedback loop by proactively engaging with clients and internal teams to identify learning needs and inform the training roadmap.
• Measure, analyze, and report to stakeholders on the effectiveness of training programs, using data to continuously improve learning outcomes.
• Partner cross-functionally with Client Success, Sales, and Product teams to align training initiatives with customer needs and broader business objectives.

Client Enablement Manager