Manager, Technical Sales

UPM - The Biofore Company

Technical Sales Manager combining technical expertise with commercial insight for UPM Specialty Materials in the Americas. Collaborating closely with customers and supporting innovation and sales opportunities.

Posted 7/25/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $105,000 - $142,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong technical expertise in the paper industry, with a focus on customer relationship management and sales development. Capable of providing application knowledge and support to enhance product quality and customer satisfaction.

Highest-signal resume keywords

Customer Relationship ManagementTechnical Sales ExpertisePaper Industry KnowledgeExcellent Communication SkillsSpanish Language Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Understanding of Complex ProductsSales SkillsProduct Application KnowledgeProcess KnowledgeIndustry Trend Monitoring

Soft Skills

Interpersonal SkillsCommercial MindednessDecisivenessResults OrientationAgility in Change

Certifications & Qualifications

Relevant Commercial Degree

Industry Keywords

B-to-B EnvironmentPaper ConvertingCustomer ProjectsTechnical SupportMatrix Organization

About the role

Key responsibilities & impact

Focus on understanding customer needs and provide them with technical expertise and advice.
Foster relationships with customers and external collaborators - become a trusted partner and build influence.
Work closely with the sales team to identify, develop and close new business opportunities.
Provide paper converting and application expertise internally to sales teams, and customer service and externally to customers on-site when appropriate.
Handle customer remarks and claims whenever Customer Service or Operations need technical support.
Actively participate in customer projects and innovation - document activity and progress.
Screen assigned customer inquiries and assess them for initial 'fit' to our paper portfolio.
Participate in trade associations and technical conferences related to target market opportunities, share information internally about the latest industry solutions and technologies.
Closely cooperate with and support the product and technology development team.
Act as a link between customer and production sites in solving technically complex cases and support the overall quality level improvement of the mills.
Monitor and report on industry trends and enhance company intelligence.

Requirements

What you’ll need

You have relevant commercial degree/education and technical understanding of complex products
You have proven history in a customer facing role, ideally in a B-to-B environment or technical sales capacity.
You have sales skills, product, application and process knowledge and experience of the paper industry and market.
You have excellent communication and interpersonal skills
You are commercially minded and excel at networking with others
You are familiar with working in matrix organization
You are decisive and results oriented
You are agile in the face of change
Spanish language skills are preferred

Benefits

Comp & perks

Health insurance: comprehensive medical, dental and vision plans
Other insurances: disability coverage, life, and AD&D insurance
Retirement plan: 401(k) with company match and employer retirement contribution
Paid time off: 15 days of paid time off plus 13 company holidays
Bonus: annual performance-based short-term incentive plan
Other: professional development opportunities