FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Manager, Customer Success
Upland SoftwareManager of Customer Success at Upland Software leading high-performing teams to drive customer retention. Collaborating cross-functionally to ensure customer satisfaction and develop best practices.
About the role
Key responsibilities & impact- Lead and develop a high-performing Customer Success Management team
- Drive a high-performance culture through coaching and feedback
- Act as primary escalation point for customer portfolios
- Collaborate cross-functionally to align on customer needs
- Champion customer satisfaction and retention
Requirements
What you’ll need- 5+ years of experience in customer success or related field
- Strong leadership and coaching skills
- Ability to navigate complex customer situations
- Experience with forecasting and reporting
- Collaboration with cross-functional teams including Sales and Product
Benefits
Comp & perks- Remote work options
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
forecastingreporting
Soft Skills
leadershipcoachingcollaborationcustomer satisfactioncustomer retentionproblem-solving