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Senior Manager, Customer Success
Upland SoftwareSenior Manager of Customer Success at Upland Software leading team of Customer Success Managers. Ensuring customer retention and satisfaction while driving strategic initiatives.
About the role
Key responsibilities & impact- Lead and develop a team of 4 Customer Success Managers
- Drive a high-performance culture through coaching and structured feedback
- Act as primary escalation point for customer portfolios
- Collaborate with Sales, Support, and Marketing teams to ensure customer satisfaction
- Champion customer satisfaction, retention, and expansion
Requirements
What you’ll need- 5+ years of experience in customer success or related field
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to analyze and interpret customer data
- Proficient in CRM tools and customer success software
Benefits
Comp & perks- Remote work arrangements
- Professional development opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successdata analysiscustomer retentioncustomer expansion
Soft Skills
leadershipteam managementcommunicationinterpersonal skillscoachingfeedback