Technical Consultant

Upland Software

Technical Consultant configuring and troubleshooting BA Insight components in enterprise environments for AI use cases. Collaborate across teams to ensure successful project milestones in a remote work setup.

Posted 5/5/2026full-timeRemote • 🇮🇳 IndiaJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

AzureJavaScriptPython

About the role

Key responsibilities & impact

Implementation Support: Configure and deploy BA Insight connectors and related components within customer or demo environments.
Assist in setting up integrations between BA Insight and systems like SharePoint, FileNet, iManage, or Documentum.
Support indexing, metadata enrichment, and data orchestration processes for enterprise AI use cases.
Technical Troubleshooting: Investigate, reproduce, and resolve technical issues escalated by customer-facing consultants or the Support team.
Analyze logs, monitor indexing and orchestration pipelines, and identify root causes of connector or configuration issues.
Collaborate with internal engineers to resolve complex technical challenges and document findings.
Testing & Validation: Execute and document functional, performance, and regression testing for connector and orchestration configurations.
Validate installations, upgrades, and patches prior to customer delivery.
Ensure configuration consistency across environments (Dev, Test, UAT, Production).
Documentation & Process Compliance: Maintain clear and accurate records of work performed, including environment details, configuration parameters, and troubleshooting notes.
Follow internal implementation methodologies, quality checklists, and escalation procedures.
Provide feedback to improve documentation, internal tools, and reusable scripts or templates.
Team Collaboration: Work closely with Senior Consultants, Support Engineers, and Project Managers to ensure technical readiness for project milestones.
Operate largely asynchronously, performing work during flexible hours that complement global project timelines.

Requirements

What you’ll need

2–4 years of experience in technical support, software configuration, system integration, or quality assurance—preferably in a SaaS or enterprise software
Prior experience with enterprise search, content management systems, or AI data processing pipelines is a plus.
Experience working in a team-based delivery model or shared service environment preferred.
Core Engineering Fundamentals
Strong foundation in programming concepts (data structures, logic, debugging)
Basic proficiency in at least one language: Python, JavaScript, or similar
Understanding of REST APIs, JSON, XML
Basic understanding of how enterprise systems connect and exchange data
Familiarity with platforms like SharePoint, OneDrive, or similar tools
Basic knowledge of indexing, metadata, search relevance (high level)
High-level understanding of LLMs, grounding, hallucination, and awareness of tools like Microsoft Copilot
Ability to debug issues systematically, strong logical thinking and willingness to investigate problems.
Technically curious and eager to grow into a senior consulting role over time.
Self-starter with strong attention to detail and the ability to work independently with minimal supervision.
Excellent written English and documentation skills (verbal fluency helpful but not mandatory).

Benefits

Comp & perks

Upland Software is an Equal Employment Opportunity Employer.
Flexibility to manage your working hours accordingly to help in your work-life balance.

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Hard Skills & Tools

software configurationsystem integrationquality assuranceprogramming conceptsPythonJavaScriptREST APIsJSONXMLindexing

Soft Skills

technical troubleshootinglogical thinkingattention to detailself-starterteam collaborationdocumentation skillstechnical curiosityproblem investigation