Senior Technical Consultant

Upland Software

Senior Technical Consultant resolving integration challenges for enterprise customers in a remote role. Leading technical meetings and optimizing connectors while collaborating closely with teams.

Posted 5/5/2026full-timeRemote • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies

Python

About the role

Key responsibilities & impact

Lead and participate in technical meetings with enterprise customers, including troubleshooting sessions and go-live support calls.
Translate complex technical details into language understandable by both technical and non-technical stakeholders.
Calmly manage tense situations and help de-escalate when technical issues or deadlines create pressure.
Configure, integrate, and optimize BA Insight connectors with systems such as SharePoint, FileNet, iManage, and other enterprise repositories.
Utilize REST APIs and scripting to implement or extend integration logic.
Troubleshoot complex issues across multi-tier environments including application servers, connectors, indexing services, and authentication systems.
Support orchestration pipelines that prepare data for LLM/AI consumption.
Work closely with Project Managers, Solutions Consultants, and Support to ensure project milestones are met.
Partner with Product and R&D to identify defects, suggest enhancements, and test new connector functionality.
Maintain detailed technical documentation and logs of customer work.

Requirements

What you’ll need

Minimum 4–6 years of experience in a technical consulting, support engineering, or implementation role within a SaaS or enterprise software company.
Experience with enterprise content management or search-based applications (e.g., SharePoint, iManage, OpenText, Documentum, Elastic, Solr) strongly preferred.
Prior exposure to AI or data orchestration workflows a plus (chunking, vectorization, or integration with LLMs).
Strong proficiency in scripting and automation (Python, PowerShell, etc.)
Solid experience with APIs, integrations, and data pipelines
Ability to design and implement scalable, reusable solutions
Practical experience with indexing pipelines and ingestion workflows
Metadata modeling and enrichment strategies
Ability to diagnose issues related to missing content, poor ranking, and incorrect search results
Hands-on experience or strong capability to troubleshoot AI search issues, data grounding problems, and permissions issues

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible working hours
Professional development opportunities

ATS Keywords

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Hard Skills & Tools

REST APIsscriptingPythonPowerShelldata orchestrationindexing pipelinesmetadata modelingintegration logictroubleshootingautomation

Soft Skills

communicationproblem-solvingde-escalationcollaborationtechnical documentationcustomer supportproject managementadaptabilityattention to detailstakeholder engagement