eLearning, Video Content Specialist
Upland Software
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Create multimedia learning materials including video tutorials, slide decks, and eLearning courses.
- Maintain and update existing training assets to reflect product updates and customer feedback.
- Follow brand, style, and accessibility guidelines to ensure content consistency and quality.
- Collaborate with the Customer Education Team Lead to understand project requirements, timelines, and priorities.
- Partner with product teams, subject matter experts (SMEs), and customer success colleagues to confirm technical accuracy.
- Participate in review cycles, incorporating feedback to refine content.
- Organize and manage content assets in shared repositories for easy access and version control.
- Ensure all deliverables meet established quality standards and deadlines.
- Support process improvements in content production and maintenance.
Requirements
- Proficiency in audio and video editing tools (e.g., Camtasia, Audiate).
- Strong written and verbal communication skills.
- Excellent attention to detail and ability to follow creative direction.
- Strong organizational skills to manage multiple projects simultaneously.
- Technically savvy with an eagerness to learn new software.
- Bachelor’s degree in Education, Communication, Instructional Design, Marketing, or related field; or equivalent work experience.
- Experience with Northpass (Gainsight CE) Learning Management System (LMS)
- Knowledge of Adult Learning Theory
- Familiarity with graphic design tools
- Proficiency in Microsoft PowerPoint and other Office 365 tools
Benefits
- Remote work
- Flexibility in work hours
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
audio editingvideo editingeLearning course developmentcontent managementgraphic designMicrosoft PowerPointOffice 365Northpass Learning Management SystemCamtasiaAudiate
Soft Skills
written communicationverbal communicationattention to detailorganizational skillscollaborationproject managementcreative directionfeedback incorporationprocess improvementtechnical accuracy