eLearning, Video Content Specialist

Upland Software

Multimedia Content Specialist at Upland Software creating engaging training materials. Collaborating with teams to enhance customer education through video and interactive content.

Posted 4/11/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Create multimedia learning materials including video tutorials, slide decks, and eLearning courses.
Maintain and update existing training assets to reflect product updates and customer feedback.
Follow brand, style, and accessibility guidelines to ensure content consistency and quality.
Collaborate with the Customer Education Team Lead to understand project requirements, timelines, and priorities.
Partner with product teams, subject matter experts (SMEs), and customer success colleagues to confirm technical accuracy.
Participate in review cycles, incorporating feedback to refine content.
Organize and manage content assets in shared repositories for easy access and version control.
Ensure all deliverables meet established quality standards and deadlines.
Support process improvements in content production and maintenance.

Requirements

What you’ll need

Proficiency in audio and video editing tools (e.g., Camtasia, Audiate).
Strong written and verbal communication skills.
Excellent attention to detail and ability to follow creative direction.
Strong organizational skills to manage multiple projects simultaneously.
Technically savvy with an eagerness to learn new software.
Bachelor’s degree in Education, Communication, Instructional Design, Marketing, or related field; or equivalent work experience.
Experience with Northpass (Gainsight CE) Learning Management System (LMS)
Knowledge of Adult Learning Theory
Familiarity with graphic design tools
Proficiency in Microsoft PowerPoint and other Office 365 tools

Benefits

Comp & perks

Remote work
Flexibility in work hours
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

audio editingvideo editingeLearning course developmentcontent managementgraphic designMicrosoft PowerPointOffice 365Northpass Learning Management SystemCamtasiaAudiate

Soft Skills

written communicationverbal communicationattention to detailorganizational skillscollaborationproject managementcreative directionfeedback incorporationprocess improvementtechnical accuracy