Customer Success Representative
Upland Software
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇬🇧 United Kingdom
Visit company websiteJob Level
JuniorMid-Level
About the role
- Achieve individual performance targets for retention of annual recurring revenue (ARR)
- Maintain strong communications with many customers.
- Promote the Company’s services (enhancements / updates / services / maintenance / consultancy), identify customer expansion opportunities and bring in Customer Success Managers to address.
- Closely monitor adoption rates of assigned Accounts, providing insight to Customers Success Managers through scheduled reviews
- Identify potential issues within allocated accounts and work with Management and the wider business to take timely and effective action to resolve them.
- Update Salesforce with forecasts and status updates accurately and in a timely manner.
- Adopt best practice in line with Customer Success methodologies and processes.
Requirements
- 2+ years relevant customer success/customer service/account management experience
- French speaker
- Excellent communication skills (both written and oral) with a wide range of audiences
- Ability to engage and influence customer stakeholders at all levels
- Excellent interpersonal skills and presentation skills
- Creative thinker with the ability to troubleshoot issues quickly and effectively
- Extremely well-organised and analytical with an ability to work well under pressure
- Strong attention to detail, checking work for errors
- Bias towards action and ability to work independently and as part of a distributed team
- Comfortable with Microsoft Office; Excel, PowerPoint, Word
- Experience with Salesforce CRM is useful but not essential.
Benefits
- Upland Software is an Equal Employment Opportunity Employer.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successaccount managementcustomer serviceforecastingstatus updatesadoption ratestroubleshootinganalytical skillsattention to detailperformance targets
Soft skills
communication skillsinterpersonal skillspresentation skillscreative thinkingorganizational skillsability to work under pressurebias towards actionindependenceinfluencing skillsengagement skills