Senior Customer Success Manager

UpKeep

Senior Customer Success Manager responsible for customer engagement and product adoption at UpKeep. Building relationships and maximizing customer value within high-touch engagement model.

Posted 4/20/2026full-timeLos Angeles • California • 🇺🇸 United StatesSenior💰 $90,000 - $100,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Manage a dedicated book of business within a high-touch engagement model
Build strong, trusted customer relationships through recurring weekly or monthly meetings, ongoing email and phone communication, and periodic onsite engagements
Multi-thread engagements within high-ARR accounts by identifying, engaging, and sustaining relationships with multiple stakeholders
Act as a trusted product advisor, driving sustained usage and adoption of UpKeep’s core platform and all add-on products
Share best practices related to user adoption, system administration, and maintenance workflow optimization
Drive consistent customer engagement across multiple channels
Conduct proactive outreach to non-engaged or at-risk accounts

Requirements

What you’ll need

Bachelor's Degree a plus in business, communications, or similar field
2+ years experience in a customer-facing customer success or account management role
Experience with Salesforce
Experience with being measured by Gross Revenue Retention, Net Revenue Retention, or similar metrics
Experience with a previous cloud-based or SaaS company

Benefits

Comp & perks

Competitive comp
Meaningful ownership
Benefits that support your health, focus, and long-term growth

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successaccount managementuser adoptionsystem administrationmaintenance workflow optimizationGross Revenue RetentionNet Revenue Retention

Soft Skills

relationship buildingcommunicationengagementtrustproactive outreach

Certifications

Bachelor's Degree