UPholdings

Account Manager

• Oversee the implementation of service plans and ensure documentation is accurate and timely
• Collect data and measure impact to support service compliance requirements at assigned properties
• Analyze compliance and service quality, identify gaps in services, escalate partner issues, and track HMIS quality
• Maintain internal reporting databases and monitor due dates/submissions
• Engage with Continuums of Care (CoC), service providers, community groups, and stakeholders
• Secure MOUs or commitment letters to support service compliance requirements at assigned properties
• Monitor local/state policy shifts impacting PSH projects
• Host and coordinate resident meetings & events to foster community engagement
• Identify additional partners and opportunities to enhance resident support
• Provide direct supervision and support to Tenant Support Managers, ensuring effective service delivery and adherence to organizational standards
• Provide support to Tenant Support Managers, Property Management, Service Providers and other Partners to ensure coordinated resident support

Community Partnership Manager