Technical Account Manager

Uphold Inc.

Technical Account Manager working with clients to integrate solutions into Uphold's financial services platform. Key responsibilities include architecture recommendations, integration guidance, and maintaining technical documentation.

Posted 4/11/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $150,000 per yearWebsite

Tech Stack

Tools & technologies

GoJavaJavaScriptNode.js

About the role

Key responsibilities & impact

Proactively mitigate technical blockers and provide partner insights to Product and Engineering teams to improve the platform.
Guide partners through scalable integration patterns, prioritizing standard platform features over custom development.
Drive well-defined integration frameworks and maintain meticulous technical documentation and timelines.
Collaborate with Sales and Product teams to translate commercial goals into sound, scalable technical solutions.
Serve as a trusted advisor on Uphold’s APIs and SDKs for both technical and non-technical stakeholders.
Build high-impact prototypes and educational resources (guides, diagrams) to accelerate partner implementations.

Requirements

What you’ll need

BS or advanced degree in Computer Science or equivalent.
4+ years of experience in Software Engineering or Solutions Architecture, with a proven track record of designing scalable systems.
Strong understanding of REST APIs, SDKs and the OpenAPI specification.
Proficiency in at least one major backend language (Node.js, Go or Java).
Experience in designing and documenting scalable technical solutions for external partners.
Ability to clearly explain complex technical concepts to both technical and non-technical audiences.
Comfortable working in cross-functional teams and collaborating with sales, product, and engineering stakeholders.
A customer-centric approach with a strong sense of ownership and accountability.
Positive, proactive attitude — resilient under pressure and solution-oriented in the face of ambiguity.
Advanced understanding of business analysis techniques and how to apply them to partner-facing solutions.
Fluent written and oral English skills.

Benefits

Comp & perks

Annual bonus program based on individual, team and company performance.
Home office stipend for a productive setup.
Generous PTO, healthcare, and employee assistance programs.
Engaging events and celebrations.
Well-stocked office kitchen with a foodie culture.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

REST APIsSDKsOpenAPI specificationNode.jsGoJavasoftware engineeringsolutions architecturescalable systemstechnical documentation

Soft Skills

communicationcollaborationcustomer-centric approachownershipaccountabilitypositive attitudeproactive attituderesilience under pressuresolution-orientedbusiness analysis techniques

Certifications

BS in Computer Scienceadvanced degree in Computer Science