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UpGuard

Customer Sales Engineer

UpGuard

. You will drive product activation during the renewal and expansion cycle by providing an excellent experience to our existing customers .

Posted 4/22/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Tech Stack

Tools & technologies
Cyber SecurityServiceNowSplunk

About the role

Key responsibilities & impact
  • You will drive product activation during the renewal and expansion cycle by providing an excellent experience to our existing customers
  • Support existing during trials/proof of concepts (POC) of the platform
  • Identifying existing customer pain points and challenges during trials/POCs of additional products, while also defining their goals and influencing their requirements
  • Be the technical point of contact for any support queries during the renewal and expansion cycle
  • Assist with customer security assessments, RFPs, and business cases as required
  • Work collaboratively with the team to improve the trial/POC experience for our customers by identifying key insights, trends, and areas of improvement in the trial process and developing solutions to mitigate them

Requirements

What you’ll need
  • Experience: 3+ years in a customer-facing, post sales technical role such as a Renewals focused Sales Engineer, Solutions Consultant, Sales Consultant, or Technical Account Manager Experience in a post-sales or expansion focused role is highly preferred.
  • Sales Acumen: You are comfortable and effective in a commercial-driven environment, partnering closely with sales and success teams to achieve a revenue goal.
  • Cybersecurity/GRC Ecosystem: Deep understanding of the cybersecurity and GRC landscape (e.g., GRC platforms like ServiceNow; SIEMs like Splunk; or other security stack tools).
  • Product Expert Mindset: A passion for becoming a deep subject matter expert on a complex software platform.

Benefits

Comp & perks
  • Monthly Lifestyle subsidy: Use this for financial, physical, and mental well-being
  • WFH set-up allowance: To ensure you have the right environment to work in, we will help you get set up within your first 3 months at UpGuard
  • $1500 USD annual Learning & Development allowance: To support your career development, all team members will be able to expense development opportunities against this allowance
  • Annual leave: Generous leave days to give you time to recharge your batteries.
  • 18 weeks paid Parental Leave: Irrespective of parenting role
  • Personal Leave Allowance: This includes sick & carer’s leave
  • Fully remote working environment: While we have physical offices in Sydney & Hobart, we do not mandate compulsory attendance
  • Top-spec hardware: All team members will be provided with top-spec laptops for their role
  • Generative AI subsidy: UpGuard provides paid subscriptions for all team members to access generative AI tools to support their work
  • Health Insurance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer activationtechnical supportcustomer security assessmentsRFPsbusiness casestrial process improvementdata analysissolution development
Soft Skills
customer experiencecollaborationcommunicationproblem-solvinginfluencingsales acumen