Support Engineer, 80–100%

UPGREAT AG

IT-Support Engineer für UPGREAT AG, einen Schweizer Outsourcing-, Modern-Work- und Cloudlösungsanbieter. Bearbeitung von 1st-/2nd-Level-Incidents, Benutzerkonten und Vor-Ort-Kundenaufträgen im Schichtbetrieb.

Posted 8/15/2026full-timeFehraltorf • 🇨🇭 SwitzerlandMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in 1st- and 2nd-level support, with a strong focus on customer service and incident management. Proficient in Microsoft systems, including Windows operating systems and Active Directory, while maintaining user accounts and access rights.

Highest-signal resume keywords

1st-Level Incident ManagementWindows Operating SystemsActive DirectoryCustomer Service OrientationMicrosoft 365

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

1st-Level Support2nd-Level SupportWindows ServerExchange ServerCitrixNetworkingMicrosoft OfficeIncident ManagementUser Account ManagementStandard Software

Soft Skills

Service-Oriented MindsetSelf-OrganizationResilienceFlexibilityResponsibility

Certifications & Qualifications

IT Specialist Apprenticeship (Informatiker EFZ)Category B Driver's License

Industry Keywords

IT Service ProviderService DeskOnsite SupportTicket ManagementCustomer Contact

Tech Stack

Tools & technologies

Citrix

About the role

Key responsibilities & impact

Log, qualify and triage incoming tickets
Independently handle incidents within 1st-level incident management
Escalate more complex issues to Systems Engineers and act as the contact person to follow up on the case
Perform standard changes within the responsibilities of the Service Desk & Onsite Support team
Maintain and manage user and computer accounts, access rights and applications
Inform users of progress by phone and email
Provide on-site support days and handle short-notice ad-hoc assignments at customer sites
Serve as the first point of contact in the Service Desk in a shift schedule, Monday to Friday, 07:00–18:00

Requirements

What you’ll need

Completed apprenticeship as an IT specialist (Informatiker EFZ) or equivalent professional experience as a career changer
Professional experience as a Supporter, Support Engineer or Operations Engineer in 1st- and 2nd-level support, ideally at an IT service provider
Broad IT knowledge, especially in the Microsoft systems environment
Confident working knowledge of Windows operating systems, Microsoft Office products, Microsoft 365 and standard software
Experience with Windows Server and its roles/features, Active Directory, Exchange Server, Citrix and networking
Native German speaker
Good English skills
Enjoy direct customer contact and have a strong service-oriented mindset
High resilience and flexibility
Strong self-organization skills
Sense of responsibility and reliability
Category B driver's license required

Benefits

Comp & perks

Flexible working arrangements to support work–life balance
Modern office facilities with ergonomically equipped workstations
Employer covers 55% of the pension fund contribution
Employer covers the contribution to daily sickness benefit insurance
Support and guidance for further training
Attractive fringe benefits
Free parking
Birthday gift
Special discounts with partner companies
Dynamic and collegial team with 150 employees
Exciting area of responsibility with plenty of scope for initiative