Staff Technical Program Manager
Upbound
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
Tech Stack
About the role
- Own the end-to-end post-sale engagement + account planning program for a portfolio of Fortune 2000 strategic accounts: From implementation kickoff through adoption, value realization, and renewal readiness
- Design and maintain rigorous program governance: project plans, RAID logs, milestone tracking, and executive status reporting tailored to complex enterprise environments
- Proactively surface risks, drive escalation paths, and resolve blockers before they become program-threatening — keeping meticulous documentation that Fortune 2000 stakeholders expect
- Serve as the senior post-sale point of contact for VP- and C-suite stakeholders, including VP Engineering, CTO, and VP Platform Engineering personas at large enterprise accounts
- Lead Executive Business Reviews, onsite COE initiatives, and program health check-ins. Translate infrastructure progress into business outcomes, risk posture, and ROI narratives
- Navigate the organizational complexity of large enterprises: competing priorities, multiple business units, and shifting stakeholder maps — while keeping programs on track
- Partner with Account Executives on renewal and expansion motions, providing executive relationship insights and program health signals to support commercial strategy
- Excited about actively leveraging AI tools to scale your impact: automating status reports, generating meeting summaries, building reusable program templates, and surfacing account health signals
- Engage credibly with deeply technical audiences: platform engineers, SREs, and architects empowered to translate technical program status into clear executive and business narratives
- Help define the TPM operating model at Upbound! As an early hire, you will have significant influence over the processes, playbooks, and tooling that future TPMs inherit.
Requirements
- 10+ years in Technical Program Management or post-sales technical delivery, with meaningful experience supporting Fortune 2000 or equivalent enterprise customers
- Demonstrated track record managing large-scale, complex technical programs in infrastructure, cloud, or developer tooling environments
- Executive-level communication skills — you write with precision, present with confidence, and earn trust with senior technical and business leaders quickly
- Extreme attention to detail: you catch what others miss, your documentation is always current, and you hold yourself and others to a high standard of rigor
- Technical fluency sufficient to engage credibly with platform engineers and architects on cloud infrastructure, Kubernetes, and DevOps workflows
- Active user of AI tooling — you are already using LLMs and automation to make yourself more effective, and you want to push this further
- Comfortable operating in ambiguity as an early member of a function being built from scratch.
Benefits
- Performance bonuses
- Flexible work arrangements
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Technical Program Managementpost-sales technical deliverylarge-scale technical programscloud infrastructureKubernetesDevOps workflowsdocumentation managementprogram governancerisk managementvalue realization
Soft Skills
executive-level communicationattention to detailtrust buildingpresentation skillsproblem-solvingstakeholder managementadaptabilityorganizational skillsrelationship managementinfluence