Customer Success Analyst

Up.p

Customer Success Analyst maintaining client relationships across multiple channels in a hybrid role. Collecting feedback and collaborating with multidisciplinary teams for continuous improvement of services.

Posted 7/25/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong client relationship management skills across multiple communication channels, with a focus on data-driven decision-making and continuous service improvement. Proficient in analyzing client feedback and metrics to enhance customer satisfaction and experience.

Highest-signal resume keywords

Customer Relationship ManagementData AnalysisCommunication SkillsExcel ProficiencySAC 2.0 Knowledge

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Data ConsolidationSatisfaction SurveysReport PreparationPresentation DevelopmentClient Needs Analysis

Soft Skills

Good CommunicationCollaborationProblem-Solving

Tools & Technologies

Google SheetsGoogle DocsGoogle Slides

Industry Keywords

Customer SuccessFintechStartups

About the role

Key responsibilities & impact

Maintain relationships with clients across multiple channels: phone, email, WhatsApp and social media.
Collect feedback, consolidate data and share it with the relevant teams to continuously improve our services.
Participate in co-creation sessions with multidisciplinary teams, contributing to the mapping of opportunities and proposing improvements.
Conduct satisfaction surveys and propose strategies to improve the area's metrics.
Support the preparation of reports and presentations with results and analyses, contributing to the definition and prioritization of requests based on data and feedback.
Develop a deep understanding of clients' needs, pain points and objectives, ensuring a positive, results-oriented experience.

Requirements

What you’ll need

Bachelor's degree (completed or in progress).
Intermediate knowledge of Excel.
Familiarity with Google tools (Sheets, Docs and Slides).
Good communication skills and proficiency in Portuguese.
Previous experience in Customer Relationship or Customer Success.
You will receive an Up.p boost to your application if:
Knowledge of SAC 2.0 on social media.
Experience in fintechs and/or startups.

Benefits

Comp & perks

💳 Enhanced Flash Card for meal and/or food allowance.
🏥 Health plan including dependents, at no cost and with no copay.
🦷 Dental care including dependents, at no cost and with no copay.
💪 Wellhub (Gympass) including dependents to support physical, spiritual and emotional health.
🤩 Wellness Allowance.
💙 Life Insurance.
🚌 Optional transportation voucher for onsite days.
🚗 Parking at our office building with discounts for monthly pass holders.
🚴‍♀️ Bike storage at our office building, with changing rooms and no additional cost.
🚀 Semiannual evaluations for recognition and merit, enabling accelerated development opportunities for Up.pers.
💰 Variable compensation based on meritocracy (semiannual evaluation).
🎂 Birthday Day Off.
💆 Weekly quick massages at the office.
🏆 Frequent celebrations to commemorate achievements and strengthen our connections.
🍽 Break area in our office, with snack bar, refrigerator, microwave and full facilities for meals or breaks.
🆙 Up.p products with special conditions for Up.pers (subject to review).
🎁 Clube Parque da Cidade — a benefits program offering exclusive discounts at Shopping Parque da Cidade (located below our office).