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Product Manager

• Own the product vision and roadmap for your goals. Ground both in qualitative and quantitative evidence, and build genuine understanding and buy-in from leadership and Heads of Department.
• Systematically explore multiple problems and solutions before committing to a direction. Use a range of discovery techniques - user research, in-product experiments, trapdoor tests, technical PoCs - to pressure-test assumptions and identify what will make the most impact.
• Do whatever it takes to ship work that achieves your goals. That means leadership and persuasion when you need others to move and rolling up your sleeves when you don't - whether that's data analysis, project management, product marketing, or talking directly to customers.
• Define the metrics that best track impact for your goals, including baselines and targets where applicable. Develop deep expertise in the data available to you - product analytics, commercial data - including its definitions, caveats, and limits. Use it to make sharper decisions.
• Become the company's go-to expert on your users, your market, and your product. Regularly watch sales and customer success calls, read customer feedback, interview users, and keep a close eye on competitors and market trends.
• Actively contribute to improving how the product team works - bringing ideas from your own experience and from the wider product community. Take ownership of improvements rather than waiting to be asked.
• Build strong working relationships with teams across engineering, learning, and commercial. Seek out their expertise early and often - not as stakeholder management, but because it makes the product better.
• Actively experiment with how AI can improve what you build and how you work. Bring a point of view, take ownership of trying new approaches, and stay closely engaged with how the space is developing.

Senior Product Manager