CX Manager

Unum UK

CX Manager leading the development of customer experience measurement systems at Unum. Collaborating with business partners to enhance customer-related strategies and solutions.

Posted 6/25/2026full-timeChattanooga • Maine, South Carolina, Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $89,400 - $183,500 per yearWebsite

Tech Stack

Tools & technologies

SQLTableau

About the role

Key responsibilities & impact

Responsible for designing, managing, and implementing CX research initiatives in support of strategic and marketing decisions, with a focus on customer satisfaction/performance monitoring
Conduct and analyze qualitative and quantitative research and turn the results into actional recommendations
Maintain technical expertise and knowledge of marketing and UX research, analysis, survey tools and strategic planning principles and techniques
Completes advanced CX analysis with quantitative and qualitative data to understand trends, root causes and key drivers, illustrating opportunities to help the organization improve Customer Experience consistently and cohesively
Play a leadership role in technology and process assessment of key customer touchpoints
Constantly operate with a customer centric mindset and ability to analyze most important components of customer engagement that can help drive business solutions and improve customer experience
Partner with business counterparts to understand and align CX strategy to operational and digital transformation goals
Develop and maintain in-depth knowledge of the Company’s products and services, Enterprise-wide.

Requirements

What you’ll need

Bachelor’s degree required (Masters a plus), preferably in Business, Marketing, Market Research, Economics, Statistics, or Psychology/Sociology
5-6+ years of experience delivering value to customers through research, problem solving, analytics, and/or digital assets, or equivalent relevant experience
Deep understanding of common CX metrics and measurement systems (NPS, CES, etc.); as well as the customer journey and behaviors & expectations to invest in technology
Experience delivering data and/or digital based solutions that have a direct impact on customer experience
Proven experience completing advanced CX data analysis; familiarity with statistical modeling and analytic tools (SPSS, SAS, R, SQL/Teradata, Qualtrics, Tableau etc.) a plus
Strong business, financial and digital acumen
Results oriented with strong people, leadership and change management skills
Strong problem solving and critical thinking ability
Excellent time management and organizational skills to be able to balance multiple competing priorities
Experience executing on technical process oriented projects
Demonstrates strong focus on quality delivery and delighting customers; holds self to high standards of delivery
Demonstrates strong oral and written communication skills with ability to effectively present to varying levels of leadership including senior leaders.

Benefits

Comp & perks

Health, Vision, Dental, Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

CX researchqualitative researchquantitative researchCX analysisstatistical modelinganalyticsNPSCESSQLTableau

Soft Skills

leadershipcustomer centric mindsetproblem solvingcritical thinkingtime managementorganizational skillschange managementcommunication skillsresults orientedfocus on quality delivery