Financial Services Representative – Trainee

Unum UK

Trainee Financial Services Representative developing skills to manage claim overpayments. Joining Unum to support customers and learn within the Financial Recovery Unit at an employee benefits provider.

Posted 6/25/2026full-timePortland • Maine, Tennessee • 🇺🇸 United StatesEntry Level💰 $36,000 - $68,000 per yearWebsite

About the role

Key responsibilities & impact

Analyze claim file content and obtain necessary financial and benefit information from colleagues, customers, and external resources to determine appropriate course of action on each file.
Consistently communicate, handle overpayment calculations, and manage a caseload of claims with limited complexity, demonstrating a solid technical ability necessary to administer overpayment claims across multiple products and system applications within established turnaround times.
Negotiate and bind the Company with respect to decisions made regarding appropriateness of pursuing overpayments within the scope of authority of the FSR-T role.
Thoroughly and accurately document and code FRU actions in claim and legacy systems with supporting rationale for actions and next steps.
Secure a professional relationship with the claimant and/or employer, provide excellent customer service, demonstrate empathy, and remain open to new information. Provide prompt, accurate, and courteous responses to customers to promote the Unum brand.
Actively participate in personal developmental activities, engage in activities which support Unum Values.
Participate in special projects or other assignments as needed, including administrative duties in support of the team.

Requirements

What you’ll need

College degree preferred or equivalent work experience
Demonstrate computer literacy and/or working knowledge of various claim systems (i.e., BAS & NaviLink)
Demonstrate strong mathematical ability.
Have strong commitment to customer service, empathy, and high work quality
Demonstrate efficient time management and ability to prioritize based on changing environments.
Work with positive intent in a highly collaborative team environment
Be self-motivated in a goal-oriented environment
Demonstrate positive adaptability to change
Solid negotiation skills
Demonstrate strong analytical skills with attention to detail
Demonstrate highly developed written and verbal communication skills which include solid negotiation skills and the ability to manage conflict effectively and professionally.

Benefits

Comp & perks

Health, Vision, Dental
Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

overpayment calculationsclaim analysisdocumentationcodingmathematical abilityanalytical skillstime managementnegotiation

Soft Skills

customer serviceempathycollaborationself-motivationadaptabilitycommunicationconflict management