Account Services Consultant

Unum UK

Account Services Consultant at Unum serving as primary contact for Long-Term Care policyholders. Managing customer relationships and providing consultative service to individuals and employers.

Posted 5/22/2026full-timePortland • Maine, South Carolina, Tennessee • 🇺🇸 United StatesJuniorMid-Level💰 $45,600 - $86,200 per yearWebsite

About the role

Key responsibilities & impact

Serves as the product’s main point of contact for Brokers, Plan Administrators, insureds and vendors; develops strong collaborative partnerships within the team, across functional areas and with external customers
Actively participates in customer relationship management
Manages enrollment events, including tracking of application and census information as needed; audits deduction files to ensure monthly ongoing accuracy of billing following enrollment
Performs monthly audits, such as enrollment activity, appropriate premium remittance, and accurate allocation
Responsible for the servicing of customer and internal partner requests to include inbound/outbound calls, email inquiries, service requests and general mail
Clearly communicates information about products, administrative processes and rate increases to internal and external constituents; proactively identifies and recommends effective solutions
Responsible for ensuring that accurate and timely coverage and administrative changes within multiple legacy systems are completed
Analyze requests for changes to ensure understanding of intended change
Manages overall accounting for all assigned customers, including Due & Unpaid premium and Suspense by ensuring that premium is allocated timely and appropriately
Performs monthly audits on all accounts that have balances or credits due and partners with policyholders, brokers, and field office Client Managers to ensure that issues are communicated and resolved timely and accurately
Upholds Unum LTC’s strict guidelines on past due premium, which includes taking appropriate collections action and scheduling termination dates for policies that have balances due outside of grace period
Identifies, develops, and communicates solutions for complex/customized billing or administrative changes
Manage the offering of coverage and administration solutions that meet customer expectations
Provide options in collaboration with internal/external partners and the customer which contribute to meeting the department’s goals.
Effectively manage and collaborate with wide range of customers to ensure timely service, quality and customer needs are met or exceeded.
Actively seek opportunities to implement changes which improve workflow, accuracy, reduction of operating costs, timeliness, productivity, and customer satisfaction

Requirements

What you’ll need

Bachelor’s degree preferred or equivalent, relevant business experience required
2 years or more of LTC product and systems experience preferred or equivalent product contractual, administration, billing and systems experience required
Solid knowledge of Unum’s Long-Term Care product portfolio, and contractual provisions
Proven ability to make sound business decisions using critical thinking, which balance customer satisfaction and financial integrity
Highly motivated and able to resolve problems/issues without the involvement of a manager
Strong influencing/negotiation skills
Strong mathematical aptitude and analytical skills
Effective and experienced commitment to exceed customer needs
Strong communication and interpersonal skills (phone skill, oral and written)
Strong partnering skills which contribute to building relationships with partners and other service team members
Displays team-oriented skills.
Proficient in PC applications (e.g., Microsoft Office) with emphasis on Excel
Strong ability to adapt and work effectively in a continuously changing environment
Able to multi-task and prioritize appropriately when competing demands develop
Self-directed ability to work in fast paced environment, both as part of team and individually
Actively seeks out developmental opportunities and continuously improve skills of self and others
Demonstrates high level of professionalism
Demonstrates strong organizational skills, detail oriented with high focus in quality
Must be able to independently balance multiple tasks concurrently, while keeping all on schedule.

Benefits

Comp & perks

Health, Vision, Dental
Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Long-Term Care product knowledgebilling administrationcontractual provisionsmathematical aptitudeanalytical skillscustomer relationship managementauditingproblem resolutionmulti-taskingPC applications

Soft Skills

communication skillsinterpersonal skillsinfluencing skillsnegotiation skillsteam-oriented skillsorganizational skillsdetail-orientedself-directedadaptabilitycustomer satisfaction focus