Operational Effectiveness Consultant

Unum UK

Operational Effectiveness Consultant leveraging strategic projects to improve customer experiences and operational excellence at Unum. Driving change management and collaboration across business areas with a focus on effective solutions.

Posted 5/7/2026full-timePortland • Maine, South Carolina, Tennessee • 🇺🇸 United StatesJuniorMid-Level💰 $75,500 - $142,700 per yearWebsite

About the role

Key responsibilities & impact

Partnering with the team to lead and deliver work streams/discrete pieces of work on complex strategic, transformational, and growth projects.
Focus on large scale, transformational opportunities.
Work closely with manager and stakeholders to deliver on transformation opportunities via targeted projects.
Support business strategic goals, centered around the customer experience.
Produce market share, top line growth and bottom line results.
Requires technical skills, analytical skills, and understanding of multiple business areas and functions.
Clear and concise communication and negotiation priorities with stakeholders across various levels of the organization.
Drive workstreams on transformational projects for various business areas across the enterprise.
Research, analyze, and synthesize significant amounts of information to quantify business opportunities and issues.
Identify, advise and deliver on solutions to complex problems, requiring a high degree of ingenuity, creativity, and innovation.
Develop implementation plans and partner with manager and the business to ensure successful implementation.
Establish strong, effective and collaborative partnerships with key business area leaders, project managers and subject matter experts.

Requirements

What you’ll need

BA/BS required.
2-3 years of experience in business consulting or a transformation role.
Experience managing cross functional projects.
Passion for enabling highly effective management and leadership processes and driving organizational change.
Strong partnership/collaboration/communication skills/facilitation skills.
Experience in driving business transformation (including exposure to a broad range of service model/strategy/transformational/process improvement tools and approaches – e.g., Design Thinking, Six Sigma).
Ability to assess risk and operational findings – turning data into actions.
Fundamental understanding of/familiarity with various research techniques and data analytics.
Synthesis of detailed analysis and research into strategic insights and practical recommendations, including strategic, financial, and operational analysis.
Ability to influence management through personal interactions as well as the creation and delivery of presentations.
Comfortable asking tough questions – challenging management throughout the transformation process.
Highly self motivated – will go the extra mile to get the job done right and “wow” our clients.
Strong consulting and advisory skills; ability to think conceptually, handle ambiguity, solve complex problems, and make thoughtful recommendations.
Ability to implement and drive change, including demonstrated experience and knowledge of change management principles.
Change Management Training preferred.
Some travel required.

Benefits

Comp & perks

Health, Vision, Dental
Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analyticsbusiness transformationprocess improvementstrategic analysisfinancial analysisoperational analysisrisk assessmentDesign ThinkingSix Sigmaproject management

Soft Skills

communication skillsnegotiation skillscollaboration skillsfacilitation skillsproblem-solvingcreativityinnovationinfluencing skillsself-motivationconsulting skills

Certifications

Change Management Training