Manager, Operational Learning

Unum UK

Manager overseeing learning strategies and execution to enable business areas at Unum Group, a worldwide employee benefits provider with a focus on employee success.

Posted 5/3/2026full-timeChattanooga • Maine, South Carolina, Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $75,500 - $142,700 per yearWebsite

About the role

Key responsibilities & impact

Manages high-level learning and/or business initiatives/programs for various functional areas
Consults with business SMEs and/or instructional designers to elicit learning requirements, including desired learning outcomes, scope, audience, and timing
Builds consulting competency in others
Initiates collaboration, as a trusted business partner, with key stakeholders using influencing skills to gain genuine understanding and agreement on learning solutions implemented
Applies deep knowledge of available training delivery methods including on-demand/e-learning, classroom learning, social learning and/or mentoring when leading learning efforts
Applies creative problem solving to best meet the changing needs of the business, proactively anticipating and planning for training needs and the most effective way to deliver that training
Manages the value proposition of learning programs through metrics, analytics and ROI of the training being offered
Continuous improvement mindset applied to all programs and initiatives- continually looking for better, more efficient, and effective ways to deliver on all learning initiatives
Applies best practices and industry trends to learning solutions
Actively researches and seeks to evolve and modernize our approach to learning effectiveness
Communicates with business partners and others so they are aware of learner proficiency and program performance
Demonstrating return on investment (ROI) by collecting and analyzing data, including metrics, business indicators and partner feedback to continuously improve offerings
Develops talent (direct reports, SMEs, presenters) by determining the competencies needed to achieve strategic and individual development goals, providing consistent coaching, recognition, and feedback
Leads a strong and collaborative team leveraging effective coaching and performance management skills
Supports workforce planning, selection, and on-boarding processes, as applicable
Employs change leadership strategies to embrace, drive and guide others through change, including building change management competencies in others
Champions team’s lean or agile work practices which may include weekly planning, regular team stand ups and periodic reviews/retrospectives
Creates, supports, and maintains an environment of belonging and inclusion with a commitment to ensuring strong diversity of thought and experience within the team
Applies an understanding of broader business strategy in the development of supporting learning strategy(s)
May perform other duties as assigned.

Requirements

What you’ll need

Bachelor’s degree in education, business, learning and development or related field or equivalent related work experience is required
Minimum 5+ years (combined) business, financial industry, business functional experience and/or experience in learning, education, or organizational development
Excellent people leadership and aptitude towards management skills
Experience in leading teams with direct reports or experience in managing others without direct authority
Ability to apply creative and innovative problem-solving abilities to best meet the changing demands of the enterprise
Strong track record in managing concurrent multiple projects, tasks, and priorities in a fast paced, changing, demanding environment with quality results
Proven experience in the application of adult learning theory and measurement of results in a blended learning environment, demonstrating proficiency within the learner experience and meeting business objectives
Ability to understand and apply core tenants of learning design/methodology and can synthesize effective instructional design with alternative delivery methods, such as in-person and virtual classroom, web-based, social networking, and self-paced skill development
Demonstrated interpersonal skills with the ability to form strong relationships and partnerships with others, at all levels
Naturally curious, comfortable with ambiguity and willing to change the status quo
Demonstrated excellent verbal and written communication skills
Demonstrated strong consultation, negotiation, and facilitation skills
Understands company business strategy, goals, and responsibilities to shareholders.

Benefits

Comp & perks

Health, Vision, Dental
Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

adult learning theoryinstructional designblended learningtraining delivery methodsmetrics analysisROI measurementproject managementchange managementcoachingperformance management

Soft Skills

people leadershipcreative problem solvinginterpersonal skillscommunication skillsconsultation skillsnegotiation skillsfacilitation skillscollaborationinfluencing skillscontinuous improvement mindset