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Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Provide consultative guidance on policies, performance management, and disciplinary issues.
- Assist managers and employees in addressing performance and misconduct concerns by providing HR consultation on the performance management process, interpersonal issues, ethics matters, and terminations.
- Exchange pertinent information and expertise with Legal, Leave and Disability, Corporate Investigations, Compliance and Security on a timely basis to facilitate the success of client and organizational needs.
- Upskill managers on coaching techniques and equip them to have difficult conversations.
- Conduct investigative interviews regarding performance concerns and allegations of minor types of misconduct.
- Manage case volumes received through the ServiceNow portal.
- Identify and escalate trends to ER leadership.
- Support ER team members with investigations stemming from complaints and allegations related to discrimination, unfair treatment, sexual harassment, and retaliation.
- Respond to Unemployment Insurance Hearing cases.
- Assist ER leadership with reporting and project work as assigned.
- Assists in the creation of training modules and educational tools on topics related to Employee Relations, including harassment, performance management, and management of time off.
Requirements
What you’ll need- Undergraduate degree required
- 2-5 years of related HR or ER experience required
- Basic knowledge of employment law
- Working knowledge of FMLA/ADA, Title VII, and other federal and state employment laws.
- Demonstrated independent judgement and discretion to know when to escalate more complex cases.
- Excellent interpersonal, written, and oral communication skills
- Basic PC skills, including Microsoft Office Suite software
Benefits
Comp & perks- Award-winning culture
- Inclusion and diversity as a priority
- Performance Based Incentive Plans
- Competitive benefits package that includes: Health, Vision, Dental, Short & Long-Term Disability
- Generous PTO (including paid time to volunteer!)
- Up to 9.5% 401(k) employer contribution
- Mental health support
- Career advancement opportunities
- Student loan repayment options
- Tuition reimbursement
- Flexible work environments
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
employment lawFMLAADAperformance managementinvestigative interviewingcase managementdiscriminationsexual harassmentretaliationproject management
Soft Skills
interpersonal skillscommunication skillsjudgmentdiscretioncoachingconflict resolutionconsultative guidancetraining developmentproblem-solvingteam support
