SVP, Customer Care and Operations Strategy
Unum UK
full-time
Posted on:
Location Type: Office
Location: Chattanooga • Maine • Tennessee • United States
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Salary
💰 $233,800 - $441,800 per year
Job Level
About the role
- Define and drive the enterprise operations strategy
- Lead integrated Customer Engagement and Shared Services organization
- Shape how services are delivered in an emerging technology future state
- Ensure operational teams are equipped with tools, insights, and support
- Cultivate a high-performing, inclusive culture
- Maintain enterprise dashboards and conduct QBRs
Requirements
- 15+ years leading enterprise operations
- 8–10+ in customer facing and shared services/enablement or CoE leadership
- Proven record centralizing functions and scaling standards in insurance/FS/healthcare settings
- Proven track record shaping multi-year operations strategies
- Strategic Foresight & Innovation
- Transformational Change & Adoption
- Analytical Insight & Data-Driven Decisions
- Enterprise & Systems Thinking
- Influence Without Authority
- Execution & Follow-through
- High integrity and ethical standards
Benefits
- Health, Vision, Dental
- Short & Long-Term Disability
- Generous PTO (including paid time to volunteer!)
- Up to 9.5% 401(k) employer contribution
- Mental health support
- Career advancement opportunities
- Student loan repayment options
- Tuition reimbursement
- Flexible work environments
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
enterprise operations strategycustomer engagementshared servicesoperational teams supportenterprise dashboardsQBRsdata-driven decisionsmulti-year operations strategiescentralizing functionsscaling standards
Soft Skills
leadershiphigh-performing cultureinclusive culturestrategic foresightinnovationtransformational changeanalytical insightinfluence without authorityexecutionintegrity