SVP, Customer Care and Operations Strategy

Unum UK

SVP driving enterprise operations strategy at Unum, enhancing customer engagement and service delivery. Overseeing shared services and leading operational excellence in a multi-year strategic roadmap.

Posted 4/15/2026full-timeChattanooga • Maine, Tennessee • 🇺🇸 United StatesLead💰 $233,800 - $441,800 per yearWebsite

About the role

Key responsibilities & impact

Define and drive the enterprise operations strategy
Lead integrated Customer Engagement and Shared Services organization
Shape how services are delivered in an emerging technology future state
Ensure operational teams are equipped with tools, insights, and support
Cultivate a high-performing, inclusive culture
Maintain enterprise dashboards and conduct QBRs

Requirements

What you’ll need

15+ years leading enterprise operations
8–10+ in customer facing and shared services/enablement or CoE leadership
Proven record centralizing functions and scaling standards in insurance/FS/healthcare settings
Proven track record shaping multi-year operations strategies
Strategic Foresight & Innovation
Transformational Change & Adoption
Analytical Insight & Data-Driven Decisions
Enterprise & Systems Thinking
Influence Without Authority
Execution & Follow-through
High integrity and ethical standards

Benefits

Comp & perks

Health, Vision, Dental
Short & Long-Term Disability
Generous PTO (including paid time to volunteer!)
Up to 9.5% 401(k) employer contribution
Mental health support
Career advancement opportunities
Student loan repayment options
Tuition reimbursement
Flexible work environments

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

enterprise operations strategycustomer engagementshared servicesoperational teams supportenterprise dashboardsQBRsdata-driven decisionsmulti-year operations strategiescentralizing functionsscaling standards

Soft Skills

leadershiphigh-performing cultureinclusive culturestrategic foresightinnovationtransformational changeanalytical insightinfluence without authorityexecutionintegrity