unstructured.io

Technical Program Manager

unstructured.io

full-time

Posted on:

Location Type: Remote

Location: United States

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Tech Stack

Cloud

About the role

  • Lead complex, multi-month customer integration projects from kickoff through go-live.
  • Build and maintain detailed program plans with milestones, dependencies, owners, and risk registers.
  • Run regular cadences (standups, steering committees, status reviews) with both internal teams and customer stakeholders.
  • Drive accountability across engineering, field, product, and customer teams to keep projects on track.
  • Work closely with Field Engineering and Solutions Architects to scope integration requirements and technical work-streams.
  • Partner with Core Engineering to align on API readiness, feature dependencies, and release timelines.
  • Collaborate with Sales and Customer Success on customer expectations, escalations, and go-live readiness.
  • Identify risks early and drive mitigation plans proactively.

Requirements

  • 6+ years in technical program management, solutions delivery, or professional services within an enterprise SaaS or infrastructure environment.
  • Proven experience managing complex integration or deployment programs with external enterprise customers.
  • Strong ability to coordinate across engineering, product, sales, and customer teams simultaneously.
  • Track record of building program structures from scratch in fast-growing companies.
  • Strong technical background with the ability to understand APIs, data pipelines, cloud infrastructure, and integration architectures.
  • Excellent communication skills—able to translate technical complexity into clear status updates for executives and stakeholders.
  • A hands-on, builder mindset: comfortable operating without heavy structure and creating clarity where none exists.
Benefits
  • Own the delivery: You’ll run Unstructured’s most strategic customer programs end-to-end.
  • High impact: Your work directly affects customer time-to-value, retention, and expansion.
  • Elite customers: Manage programs for teams running mission-critical AI and data workloads.
  • Cross-company influence: Shape how Unstructured delivers, scales, and supports its enterprise customers.
  • Startup speed, enterprise scale: Move fast while building systems that support global enterprises.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical program managementsolutions deliveryintegration programsdeployment programsAPI understandingdata pipelinescloud infrastructureintegration architectures
Soft Skills
communication skillscoordinationaccountabilityrisk managementproblem-solvingcollaborationbuilder mindset