Senior Client Success Manager

Unmind

Senior Client Success Manager responsible for driving value and growth for strategic clients at Unmind. Collaborating cross-functionally to ensure successful outcomes and client retention.

Posted 6/4/2026full-timeLondon • 🇬🇧 United KingdomSeniorWebsite

About the role

Key responsibilities & impact

The Senior Client Success Manager (sCSM) is responsible for driving measurable value, retention, and growth across a portfolio of strategic clients.
This role partners closely with Account Managers and cross-functional teams to shape account strategy, influence senior stakeholders, and ensure clients achieve clear business outcomes.
The sCSM operates as a trusted advisor, using insight and strong judgement to anticipate risk, unlock opportunity, and lead structured, executive-level engagements.

Requirements

What you’ll need

5+ years experience in Client Success, Account Management, or a related customer-facing role.
Demonstrated ability to operate as a trusted advisor with senior stakeholders, including facilitating structured, outcomes-led conversations.
Strong strategic thinking skills with the ability to turn data into insight, insight into recommendation, and recommendation into action.
Proven track record of improving portfolio health, retaining revenue, and identifying growth opportunities.
Excellent written communication skills, including concise executive briefs and clear documentation.
High standards for operational rigour, including planning, pre-briefing, follow-up discipline, and stakeholder management.
Strong judgement and adaptability, with evidence of testing, learning, and pivoting to deliver outcomes.
Comfortable working cross-functionally and influencing without direct authority.

Benefits

Comp & perks

Private medical for you & your family
Equity in Unmind
Generous gender-neutral parental leave
25 days holiday + birthday + celebration days
Revive & Thrive Days – company-wide Friday off monthly
Flexible working + early Friday summers
Remote-first within the UK, with monthly in-person meet-ups and access to a London co-working space
Annual learning budget + learning leave
Free weekly therapy or coaching sessions
Wellbeing support via WellHub & Bippit

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strategic thinkingtrusted advisorwritten communicationstakeholder managementjudgementadaptabilityinfluencingoperational rigourplanningfollow-up discipline