Senior UX Designer – Origination & Servicing
Unlock Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $127,500 - $135,000 per year
Job Level
Senior
About the role
- Lead UX research, workflow mapping, and experience design for complex, multi-step lending and servicing processes.
- Translate regulatory and business rules (e.g., eligibility constraints, pricing logic, disclosures, servicing requirements) into coherent user flows and system interactions.
- Design end-to-end journeys for homeowners, internal teams (Servicing, Underwriting, Post-Closing), and external partners.
- Produce wireframes, service blueprints, journey maps, prototypes, and usability test plans to guide product decisions.
- Partner with Product Managers to refine requirements, validate assumptions, and define success criteria for new workflows and platform capabilities.
- Conduct usability testing and synthesize feedback to iterate on flows, patterns, and information architecture.
- Collaborate with Engineering to ensure feasibility, consistent interaction patterns, and accessibility compliance.
- Advocate for UX standards and design thinking across teams, ensuring consistency and predictability in how complex rules and data are presented.
- Support modernization of internal systems (e.g., Badger 2.0, underwriting tools, servicing workflows) by simplifying dated or fragmented processes.
- Ensure experiences are compliant, auditable, and aligned with financial regulations, disclosures, and data-handling requirements.
- Contribute to UX work outside of a single product area as priorities shift, supporting cross-team initiatives when needed.
Requirements
- 3–8 years of professional UX design experience, with emphasis on complex workflows, financial systems, enterprise tools, or regulated products.
- Strong expertise in interaction design, information architecture, and service design (not visual/UI-heavy).
- Demonstrated ability to design for multi-step, rule-driven processes such as lending, underwriting, onboarding, or servicing.
- Experience conducting user research, usability testing, and synthesizing findings into actionable design recommendations.
- Proficiency with prototyping and design tools (Figma preferred).
- Excellent communication skills and ability to collaborate closely with Product, Engineering, Compliance, and Operations stakeholders.
- Ability to break down ambiguous problems and produce structured, testable UX solutions.
- Interest in leveraging AI in the design process
- PC skills including working knowledge of the Microsoft environment and the ability to access, manipulate, organize and relay information in a meaningful way.
- Excellent communication and relationship-building skills to effectively partner with leaders across multiple functions
- Ability to work in a high-growth, dynamic environment.
Benefits
- Dynamic and inclusive work environment that fosters innovation and growth
- Competitive compensation package
- Ongoing professional development and career advancement opportunities
- Flexible work arrangements and a strong emphasis on work-life balance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
UX designinteraction designinformation architectureservice designuser researchusability testingprototypingdesign thinkingworkflow mappingexperience design
Soft skills
communication skillscollaborationproblem-solvingrelationship-buildingadaptabilitycritical thinkingstakeholder engagementfeedback synthesisteam advocacystructured thinking