Senior Product Manager – Servicing
Unlock Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $155,000 - $175,000 per year
Job Level
Senior
Tech Stack
AWSGraphQLSQL
About the role
- Own the product roadmap for servicing, post-closing, and asset-management systems, including our servicing systems 2.0’s phased rebuild
- Lead discovery across Servicing, Portfolio Management, Post-Closing, Treasury, and Capital Markets to document workflows, pain points, and system gaps
- Partner with other Product Managers, Engineering and Data to ensure data accuracy and consistency across our operational systems, Snowflake, AWS RDS, and internal servicing tools
- Drive migration of the legacy WinForms/MS SQL application to a modern AWS-based architecture (RDS, S3, GraphQL)
- Create product requirements for servicing workflows, including but not limited to payoff and settlement processes, asset statements, valuation and credit monitoring, document ingestion and classification, and audit and approval workflows
- Consolidate document storage from SharePoint into centralized S3-based systems
- Ensure servicing 2.0 integrates cleanly with credit, AVM, lien, and investor reporting systems across the Unlock platform
- Partner with Compliance and Capital Markets teams to ensure the platform meets state regulations, investor requirements, and audit standards
- Support staged rollout by user group, ensuring proper testing, change management, and operational readiness
- Define success metrics (workflow efficiency, data accuracy, error reduction, servicing SLAs)
Requirements
- 4–7 years of Product Management experience
- Experience with mortgage, lending, home equity, capital markets, servicing, banking or other fintech
- Strong technical background with experience in one of more of the following: SQL-based systems, Snowflake, GraphQL, AWS RDS/S3, or similar architectures
- Proven track record modernizing or replacing legacy internal tools
- Experience managing complex operational workflows involving data dependencies, compliance rules, and multi-team processes
- Exceptional requirements gathering, documentation, and cross-functional communication skills
- Strong analytical ability and comfort working with large structured datasets
- Ability to operate in ambiguity and drive clarity across teams
- Strong project management skills; able to prioritize phased rollouts and multi-stream dependencies
- PC skills including working knowledge of the Microsoft environment and the ability to access, manipulate, organize and relay information in a meaningful way
- Excellent communication and relationship-building skills to effectively partner with leaders across multiple functions
- Ability to work in a high-growth, dynamic environment
Benefits
- Dynamic and inclusive work environment that fosters innovation and growth
- Competitive compensation package
- Ongoing professional development and career advancement opportunities
- Flexible work arrangements and a strong emphasis on work-life balance
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Product ManagementSQLSnowflakeGraphQLAWS RDSAWS S3document ingestionworkflow efficiencydata accuracyerror reduction
Soft skills
requirements gatheringdocumentationcross-functional communicationanalytical abilityproject managementrelationship-buildingability to operate in ambiguitychange managementorganizational skillsprioritization