Unlock Health

Manager, Client Experience – Integrated Marketing

Unlock Health

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Manage client relationships by supporting the day-to-day activities of multiple accounts
  • Leads projects to completion while adhering to best practices and cross functional solutions
  • Utilizes experience and skills to engage in client interactions, strategic planning, account growth strategies and ensuring team’s adherence to best practices and performance standards
  • Collaborate with project management team to develop and drive timelines, ensuring internal teams hit all defined milestones
  • Develop fluency to represent Unlock capabilities and services, and how to apply them to client’s needs
  • Collaborate with internal teams to develop and execute marketing campaigns, digital strategies and other initiatives to support client objectives
  • Manage clients’ budget and work with senior team members to understand revenue goals and forecasting
  • Manage client health dashboard and identify potential issues or barriers that may be putting work or client relationships at risk
  • Maintain a basic understanding of industry trends, competitive landscape and regulatory requirements that impact client business

Requirements

  • Bachelor’s degree in business, marketing, or related field
  • 3+ years’ experience in account management, client services or related field
  • Digital transformation or website development experience a plus (e.g. understanding of different tech stack requirements, customer journeys & user experience, CMS platform technology, analytics, ecommerce)
  • Healthcare industry experience a plus
  • Strong client presentation & interpersonal team skills
  • Excellent communication, interpersonal, and problem-solving skills
  • Demonstrated ability to deliver results and exceed expectations.
Benefits
  • Competitive Salary
  • Health, Dental and Vision benefit packages to fit all types of lifestyles
  • Life, Short- and Long-Term Disability Insurance paid 100% by the company
  • FSA / HSA Options
  • 401(K) with a generous company match program
  • Flexible Paid Time Off (aka- unlimited)
  • Paid Parental Leave
  • Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice)
  • Employee Referral Program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementclient servicesdigital transformationwebsite developmentcustomer journeysuser experienceCMS platform technologyanalyticsecommerce
Soft Skills
client presentation skillsinterpersonal skillscommunication skillsproblem-solving skillsability to deliver resultsability to exceed expectations
Certifications
Bachelor’s degree in businessBachelor’s degree in marketingBachelor’s degree in related field